I have a bradley 4 rack digital smoker. I haven't used it in a few month. Last time I used it, everything worked great. I tried turning it on and nothing happend. The display didn't turn on, didn't flicker, or anything.
-I checked the outlet it was plugged into.
-I checked the connection to the smoker and they were plugged in
-I checked the fuse and it still looked good
Any tips? I'll probably call Bradley on Monday. If the smoker is broken, what could I expect from an out of warranty repair??
I have the OBS, but someone with a DBS should be coming along soon.
From previous post if the display does not light up you may not be engaging the on button. You have to press the buttons dead center.
No Power (http://www.susanminor.org/forums/showpost.php?p=762&postcount=5)
Other FAQ's (http://www.susanminor.org/forums/showthread.php?t=481)
The buttons seem fine. I'm pressing hard in the center and it seems to be engaging
hopefully it's not the power supply.
I need to get this working. I misss my smoker :(
I'm with Habs, I run an OBS...but can tell ya Bradley service is the best, if it comes to that!
C
I have a digital make sure the power cords are seated tight and the pads get pressed firmly. If that dont work Brian at Bradley might have you do an easy to do check on the internal wires. If all else fails and your within warranty they will help you, more than likly they will help you anyways because they have A++++ customer service.
nepas
Sure doesn't look like a power cord to issue to me. i'll just call bradley and see what they say. i've used them in the past for an issue when it was under warranty and they were great. Just hope they are good when its out of warranty too. I don't mind spending money to fix it, just don't want to have to replace it.
Hi Pro8
I would double check the fuse make sure its not blown
If the fuse is good you may have a wire off inside the generator open the generator up and check the connections inside.
Brian
Hey Brian. The fuse isn't blown and all the connections look secure. I'm windering if it may be that the LCD module went bad or the power brick went bad. I could put a multimeter to it and see were the power stop. Would you want me to do that or should I wait and just call in?
Quote from: thepro8 on May 16, 2009, 07:13:44 PM
Hey Brian. The fuse isn't blown and all the connections look secure. I'm windering if it may be that the LCD module went bad or the power brick went bad. I could put a multimeter to it and see were the power stop. Would you want me to do that or should I wait and just call in?
Sure if you have a meter by all means trace the power flow and let me know where it stops. Start at the main plug connector and follow it from there.
Brian
Ok, So I took the multimeter to it and let me explain what i found.
See the pic below. The larger connector i'm pointing to in green that is still connected I was able to get a voltage out of. The smaller one I'm pointing to in red, I was not able to get a voltage out of
(http://www.msu.edu/~ferastev/bradley1.jpg)
I also went though and tested for a voltage coming out of any pins on the connector going to the LCD. I was NOT able to get any voltage readings on any of these pins. I'm thinking that is what's going wrong, maybe a bad power supply???
(http://www.msu.edu/~ferastev/bradley2.jpg)
-Steve
Hi Steve
I need you to test this in a different way
Unplug all the connectors except the single blue wire with the plastic sleeve on it (that's the main power wire)
Then test all the wires coming out of the power supply unit (black box on bottom)
You should have 120V (or your house voltage) coming out of all the main power wires ( 3 connectors total of 6 wires)
The digital display cable and the skinny black and orange wires are low voltage
Let me know what you get on each wire.
I think you are correct though you may have a bad power supply unit.
Brian
Hey Brian, I left only the one blue wire connected. i tested all terminals coming out. I was able to get 116v out of the 3 connectors. Specifically out of the brown wire on the connector on the left, and out of blue wires on the connectors in middle and right. (note: so I guess my picture in the previous post where i said no power was wrong. I just tested the red wire, not the brown)
Need me to test anything else or do you have a clue what's going wrong?
(http://www.msu.edu/~ferastev/bradley3.jpg)
Hi Steve
You should have 116v out of all the wires red,brown,black,white & blue. If you do not have 116v coming out of either the red.white or black your power supply is gone.
If you have 116v coming from all the wires then your problem is with your display panel. If your tester is good enough you should have 11-12 volts across all pins on the ribbon cable
Tested with only the blue single wire plugged in
Brian
Yup I'm not getting anything put of red white or black cable. Guess I need a new power supply.i'll put a call into the office in the morning. Should I ask for you or anyone special?
Hi Steve
Yes if your getting no voltage out of those wires then you need a new power supply (the office calls it a TIMER UNIT)
Our office is closed on Monday its a holiday
You can call on Tuesday and ask for me or just explain to the customer service girl that you have talked to Brian and you need a new TIMER UNIT for your Digital Smoker
Brian
Thanks a lot for the help Brian! I really appreciate. Great customer service. ;D
Called in today, spent 3 minutes on the phone, might have a replacement part tomorrow, and it cost me less than $20. Awesome customer service! Can't thank you guys enough. Time to thow some brisket!!
Hey Brian, I got the new power unit, hooked it up and it still won't turn on. Surprisingly i put th multimeter on the all the connections again and I only got 115V out of the same 3 connectors, so maybe i'm just testing it wrong. Only other thing I'm noticing that looks wires is when inspecting the connector coming off the ribbon cable from the LCD, it's missing one of the pins. Don't know if this is intentional or if something is broken.
I tried to call in todya, but can't get a hold of anyone.
Hi Steve
You should have 11 pins in the connector
Can you tell me exactly how you tested the wires ( were you put your probes ) and what you read on each wire maybe I can reproduce the results here.
Sorry about not getting a hold of anyone this morning there was an incident at the warehouse this morning.
Brian
Brian. Below is a picture of the multimeter i'm using. I set it to 200 ACV, I put the black probe into a ground of the socket coming out of my wall, and then use the red probe on each of the high voltage lines coming out of the power brick. I'm getting nothing out of the red, white or black wires and 115V out of the other 3 wires.
(https://www.msu.edu/~ferastev/bradley4.JPG)
I also noticed my connector on the ribbon cable coming out of the LCD unit looks like it's missing a lead. If you place the raised part of the connector up, the lead is missing from the fifth wire from the left. Don't know how that happened.
(https://www.msu.edu/~ferastev/bradley5.JPG)
Hi Steve
Thanks for the pictures
I reproduced your results your no power problem is caused bye the missing pin in the ribbon connector
You are going to need a new digital display panel
Brian
Brian, thanks for the help. I think i was told the digital display pannel costs around $100. Seems like too much money to spend if it's just a broken pin.....so....I cut the wire on both end, soldered them together, reconnected it all, and it works!!!!! Thanks a ton for the help.
Hi Steve
Your more than welcome and thank you for the help with all the pictures
I know the display is not a $100.00 item, that sounds more like the price on a whole generator.
Glad your up and running
Brian
ok, maybe i got my pricing wrong.
Powers working, and now...E1 error. doh...i'll work though it and maybe order some new cables.
lol, ok, figured out the E1 error. the plug on the generator side is a little rusted. I cleaned it wth CLR and its working for now. I might replace it anyway.
...And now I get the E error lol...man my smoker was messed up. I'll try to work though this.
Hi Steve
Your havin some run of bad luck there
The E error is your micro switch connection in the generator
(http://i47.photobucket.com/albums/f171/1smokie43/Digital%20Generator/IMG_0217.jpg)
Check these connections
Got the switch issue resolved. I don't look at is as a run of bad luck, more like maintenance after a couple years of use. This is cake compared to all the troubleshooting i do on my motorcycles each season ;D
Ok so everything works ok except one more thing. The heating element turns on and heats up nicely I think, but the temp reading on the lcd seems wrong. It started at 80 degrees and as the smoker headed up to pretty hot on the inside the reading on the lcd dropped down closer to 74 degrees (close to what the outside temperature is). Is there a fix for this?
Hi Steve
Try this take a match or lighter and place it in front of your temp sensor for a second or too no more than that it will not take that high of heat
Brian
where is the temp sensor located?
Hi Steve
Your sensor is located inside the tower about half way up the back wall.
(http://i47.photobucket.com/albums/f171/1smokie43/Digital%20Sensor/IMG_0470.jpg)
Looks like this
yeah didn't get a change in temp with the match. i called up yesterday and ordered some new parts. figure id give my smoker a tune up.
i bought
-new sensor cable
-2 new connectors the sensor cable plugs into
-new thermometer.
The parts came in, it was an easy swap out. No more errors and it's reading the temperature perfectly.
I really appreciate the support and low price on replacement parts guys. Says a lot about your company and will keep me buying bradley in the future.
Thanks Guys. It was the connector. The other issue now is that the unit is beeping and I am getting an E1 blinking light and the wood advance and smoke timer buttons dont seem to be working? Any suggestions with these problems? Hoping to do some smoking this weekend if I can get her fixed.
Thanks a million!!!
Dustin
Quote from: dzeitler on July 24, 2009, 08:07:59 AM
Thanks Guys. It was the connector. The other issue now is that the unit is beeping and I am getting an E1 blinking light and the wood advance and smoke timer buttons dont seem to be working? Any suggestions with these problems? Hoping to do some smoking this weekend if I can get her fixed.
Thanks a million!!!
Dustin
Here is the E1 details.... http://www.susanminor.org/forums/showpost.php?p=761&postcount=4
It is usually just the small sensor wire between the generator and the tower. Just unplug and plug them in a couple of times, even reverse it. This should solve it.
Mike