Hello everybody. I am doing a prime rib today and for some reasons the pucks are not moving forward every 20 min. I have unplugged it to reset and there was no change. It has been working fine since I purchased it until now. Any ideas.
Welcome to the forum Parker1. I haven't have a peoblem with mine but you could check the FAQ's on the recipe site.
Here's a couple of links to it.
http://www.susanminor.org/forums/showpost.php?p=775&postcount=18
http://www.susanminor.org/forums/showthread.php?t=481
Have you check out these trouble shooting tips?
Bradley Smoker FAQ's
opps sorry
Hi Parker
It may be time to give your generator a good cleaning inside.
Here are a couple of links to help you with this.
Start with this to clean your generator
Cleaning the Generator (http://www.susanminor.org/forums/showpost.php?p=987)
And you will want to pay close attention to the micro switch as this shows
Clean this micro switch (http://www.susanminor.org/forums/showpost.php?p=839)
If these do not help give me a call at the office
Brian
What I have noticed on mine is that an e1 comes up but if I wiggle the cord between the puck generator and smoker it stop so I am thinking there is not a real good connection in my cord. It does not happen every time but almost every other time. I go out there and the is a burnt puck on the burner and a beeping sound.
It usually cycles 2 or 3 pucks then it starts. It happens about every other or third smoke. It just happened to me this AM. Like I said I need to wiggle cord and then it is good for a while.
Hi Watchdog
Give the Office a call and they can send you out a new sensor plug that should stop your E1 error
Brian
I had inconsistent feeding in mine that initially I attributed to it not advancing. It turns out the puck chute was to far down in the unit and dragging on the pucks. I lifted it about 1/2" and hav not had any other problems.
On a similar note.. About half way through a session I noticed it was not burning the pucks. Closer inspection showed that the water was touching the underside of the puck burner and all the nergy was going into boiling the water. Clearing the bowl and lowering the water level fixed that.
Steven
OK Thanks Brian. Will do tomorrow.
Got my replacement part today. Will not be able to smoke until next weekend. Thanks for the great service
Brian your crew have a great attitude.
This is going to sound like a "State Farm" commercial but your in good hands once Brian gets on it. Good job Brian, I wish their was more companys around like yours. Bravo to you.
Quote from: watchdog56 on October 22, 2009, 06:58:29 PM
Got my replacement part today. Will not be able to smoke until next weekend. Thanks for the great service
Brian your crew have a great attitude.
Your Welcome and Thanks for the compliment I will pass that along to them
Quote from: Bradley (Head Office) on October 22, 2009, 07:28:58 PM
Quote from: watchdog56 on October 22, 2009, 06:58:29 PM
Got my replacement part today. Will not be able to smoke until next weekend. Thanks for the great service
Brian your crew have a great attitude.
Your Welcome and Thanks for the compliment I will pass that along to them
Once again Brian and co stand up to the plate and as always knock it out of the Park.
(I'm thinking of going up there and stealing some of his employees)
Welcome to the forum Parker1.
Please let us know how things worked out for you and hope that the feeder is working properly now.
HR
Brian, I did smoking again this weekend and both times I noticed after the third cycle of pucks they do not push the puck forward. I replaced the wire that you had sent to me but it looks like it does the same thing. I clean the generator after every smoke along with the racks and drip pan. Any other ideas what could be causing the problem?
Is your unit out of level, I know I had mine on an awkward incline and it caused some problems.
Flat on my work bench, Also had it happen on our deck.
Quote from: watchdog56 on November 01, 2009, 10:39:32 AM
Brian, I did smoking again this weekend and both times I noticed after the third cycle of pucks they do not push the puck forward. I replaced the wire that you had sent to me but it looks like it does the same thing. I clean the generator after every smoke along with the racks and drip pan. Any other ideas what could be causing the problem?
Hi Watchdog
Are you still getting the E-1 Error?
Or is the generator showing a E only on the display?
Brian
That is the funny part I get no E message. I just move the burnt puck out of the way and then keep an eye on it the rest of the time. Usually it works ok after that unless on a real long smoke say 3 or more hours then it might happen 1 more time.
Hi Watchdog
This could be caused by a miss feed of the bisquettes or a sticking micro switch.
Make sure your feeder tube is pushed down all the way to the bottom.
Have you opened the generator up and given the inside a good cleaning?
Yes I just checked that when I was in there replacing the wire you sent. I will double check the feeder tube next time I smoke. I might not be until Thanksgiving now because deer hunting is here.
I am having a similar problem. Replaced the motor as was sugggest by customer service which was excellent BTW and have cleaned it many times.
I did notice though that the drive motor will sometimes switch directions in the middle of use. Watched it running last night for a couple of hours (had it open) and once in a while the motor would just switch directions. It would generally reverse itself the next time it moved a puck forward. Could this be a problem with the micro switch, which I thought I had ordered as well but wasn't sent (wasn't billed for it either) so alls good.
Which way should the motor be moving the arm when viewed from on top - clockwise or counter clockwise.
Hi Canuck;
Welcome to the forum.
This may answer your question.
Bisquettes Not Advancing Properly (http://www.susanminor.org/forums/showpost.php?p=775&postcount=18)
I had tried this fix but it seems that my unit will change direction almost everytime I have it running for no apparent reason. Starts off fine and after advancing a few bisquits changes direction.
Brian should be along. It's been awhile since I've had this problem, but I believe the only function of the micro switch is to turn to motor off once it is depress. If it also has anything to do with the timing cycle, then it could be causing the problem.