BRADLEY SMOKER | "Taste the Great Outdoors"

Consumables and Accessories => Accessories => Topic started by: Paddlinpaul on June 18, 2010, 06:20:13 PM

Title: Auber bubba puck problem
Post by: Paddlinpaul on June 18, 2010, 06:20:13 PM
When I bought my PID which I love I also got 3 pucks from them. They seem to jam my feeder. I piled on 5 hours of pucks tonight and they fed for 3 1/2 hours no problem. I then added my bubba pucks and the feeder on the SG gets stuck. It just starts clicking away and won't advance the biscuits. I remove the bubba pucks and away it goes. I have had this problem every time I used them. I thought maybe it was the weight, that is why I waited until there was only 3 or 4 biscuits left in the tube tonight but it still happened. Any ideas?
Title: Re: Auber bubba puck problem
Post by: classicrockgriller on June 18, 2010, 06:24:09 PM
I have two sets from Auber and have had no problems.
Title: Re: Auber bubba puck problem
Post by: Paddlinpaul on June 18, 2010, 06:27:05 PM
I can see no reason why they would. They are the right diameter, hollow center so they very light in weight. I'm baffled.
Title: Re: Auber bubba puck problem
Post by: squirtthecat on June 18, 2010, 06:28:08 PM

Where do you keep your wood pucks?   They might have swelled up in the humidity...
Title: Re: Auber bubba puck problem
Post by: Paddlinpaul on June 18, 2010, 06:29:55 PM
Usually in the garage but the the pucks I am using tonight were purchased at 12:30 this afternoon.
Title: Re: Auber bubba puck problem
Post by: FLBentRider on June 18, 2010, 06:46:23 PM
I have been stacking mine on top of a dozen pucks for a couple of years.

Perhaps your puck tube is a little out of alignment, and the added weight is enough to jam it?
Title: Re: Auber bubba puck problem
Post by: Paddlinpaul on June 18, 2010, 06:50:19 PM
That is something worth looking into. When I wiggle them and push the pucks down inside the SG towards the back they then feed. Almost done smoking for tonight, i will check alignment tomorrow when I pull out the butt and picnic.
Title: Re: Auber bubba puck problem
Post by: KevinG on June 18, 2010, 06:56:09 PM
Also look at the piece that it slides into. Brian showed a really good picture on another post where the piece moved during shipment. The circular section under the hole should be centered. Check ou this thread.

http://forum.bradleysmoker.com/index.php?topic=16201.msg194092#msg194092
Title: Re: Auber bubba puck problem
Post by: Smokin Soon on June 18, 2010, 07:00:40 PM
I had a discussion with Brian at Bradley some time ago, and he said the jury is still out on this one. Some folks have drilled holes in them to take off some weight, I have not had any problems with the original Bubba's. Thoe ones from Scott's place sure are perty though!
Title: Re: Auber bubba puck problem
Post by: 3rensho on June 18, 2010, 10:17:40 PM
Been using the Auber pucks a long time and never had a problem.
Title: Re: Auber bubba puck problem
Post by: Bradley (Head Office) on June 19, 2010, 07:04:00 AM
When I bought my PID which I love I also got 3 pucks from them. They seem to jam my feeder. I piled on 5 hours of pucks tonight and they fed for 3 1/2 hours no problem. I then added my bubba pucks and the feeder on the SG gets stuck. It just starts clicking away and won't advance the biscuits. I remove the bubba pucks and away it goes. I have had this problem every time I used them. I thought maybe it was the weight, that is why I waited until there was only 3 or 4 biscuits left in the tube tonight but it still happened. Any ideas?

Hi Paddlinpaul

If your motor is clicking when it is trying to advance a bisquette chances are you have already stripped or worn a gear in the motor.

Brian
Title: Re: Auber bubba puck problem
Post by: Paddlinpaul on June 19, 2010, 09:29:48 AM
Only clicks when the bubba pucks are on it. Advances otherwise. Just bought it in December, is the covered if it is a gear?
Title: Re: Auber bubba puck problem
Post by: Paddlinpaul on June 19, 2010, 09:35:39 AM
Don't think I will be drilling holes into these. Already has one!

(http://lh6.ggpht.com/_ygeGy0l-RUU/TBzxVm6HTbI/AAAAAAAAAn8/YCweZL6rMzo/s640/DSCF0081.JPG)
Title: Re: Auber bubba puck problem
Post by: Bradley (Head Office) on June 20, 2010, 07:43:15 AM
Only clicks when the bubba pucks are on it. Advances otherwise. Just bought it in December, is the covered if it is a gear?

Hi Paddlinpaul

Have you tried putting enough bisquettes in the feeder tube to equal the weight of the bubba pucks and see if it the motor clicks then?

I would give the office a call and have them send you out a replacement motor, your smoker is still under warranty better to have a spare on hand just in case

Brian
Title: Re: Auber bubba puck problem
Post by: classicrockgriller on June 20, 2010, 07:47:41 AM
Once again Brian (Bradley) steps up to the plate and shows why

buying a Bradley is a joy!

Title: Re: Auber bubba puck problem
Post by: punchlock on June 20, 2010, 07:54:38 AM
What a fantastic demonstration of Bradleys commitment to service and customer satisfaction. 
 
Bravo well done?
Title: Re: Auber bubba puck problem
Post by: Paddlinpaul on June 20, 2010, 04:25:54 PM
That is incredible. I was at a party last night serving up pulled pork I made to close to 30 people and they all asked me how I made it so good. I told them it was the Bradley with a lot help from the fine folks on this forum. Just another reason to blow the Bradley horn!
I'll call in the morning.
Title: Re: Auber bubba puck problem
Post by: Paddlinpaul on June 21, 2010, 10:07:24 AM
Spoke with Brian this morning, everything is taken care of. Best customer service I have seen in years!
Title: Re: Auber bubba puck problem
Post by: TestRocket on June 21, 2010, 10:44:16 AM
Yea, they did me right with the cracked OBS face plate!
Title: Re: Auber bubba puck problem
Post by: Dottiebears on July 07, 2010, 04:22:57 PM
Is the OBS face plate cracking a pretty common problem?   I just ordered my second replacement in two years.
Title: Re: Auber bubba puck problem
Post by: Habanero Smoker on July 08, 2010, 02:39:54 AM
Mine has cracked, I'm not sure if it is common, but there have been many reports. Keep in mind that this forum is a place where users that have problems seek help, so reports of problems can be slanted to how often this may occur.

Here is a link that has worked for some of us, not all:
Cracked Face Plate (http://www.susanminor.org/forums/showthread.php?488-Answers-To-Bradley-Smoker-FAQ-s&p=769#post769)

I have to update the information; because some suggest that drilling the center hole  of the face plate a hair wider may also help.
Title: Re: Auber bubba puck problem
Post by: Dottiebears on July 08, 2010, 10:31:19 PM
Mine didn't just crack, it split around each screw and the only thing keeping it together at all is the wires--which it's hanging from.   When I pick the smoker up to move it, the plate just dangles.  Once I can see, twice I think either I'm doing something wrong or it's a faulty system.

I should probably ask this as a separate question, not in a puck thread....