BRADLEY SMOKER | "Taste the Great Outdoors"

Bradley Smokers => The Digital Smokers (BTDS76P & BTDS108P) => Topic started by: Chesfisherman1 on January 15, 2021, 07:59:59 AM

Title: Need to buy biscuit burner-need help
Post by: Chesfisherman1 on January 15, 2021, 07:59:59 AM
I have a four rack digital smoker.
My biscuit burner stopped working...treated with OHM meter and it is dead.
I contacted Bradley via support with no response.
If anyone can help me source a biscuit burn I would very much appreciate it.
Thank you I’m advance.
Title: Re: Need to buy biscuit burner-need help
Post by: Habanero Smoker on January 15, 2021, 01:16:53 PM
Hi ;

Welcome to the forum.

If you live in the States Yard & Pool still has a few in stock for the digital models.

Bradley Smoker Replacement Bisquette Burner (https://yardandpool.com/products/bradley-smoker-replacement-bisquette-burner-for-led-digital-generators?variant=5947188019232&utm_medium=cpc&utm_source=google&utm_campaign=Google%20Shopping&gclid=CjwKCAiAl4WABhAJEiwATUnEF1I3Sr8nT7EWpJYv6JBmWjmuVVcR-3nT1Cl9LfBpy7geVNyOQtJuLRoCKAYQAvD_BwE)
Title: Re: Need to buy biscuit burner-need help
Post by: Chesfisherman1 on January 15, 2021, 01:28:32 PM
Thanks Haba!!!
Looks like mine is too old...part is for units starting with 15...
My unit is 11....

Hopefully they will get some in stock.

No smoke since Turkey Day is killing me!
Title: Re: Need to buy biscuit burner-need help
Post by: Habanero Smoker on January 16, 2021, 02:33:51 AM
Sorry to hear that. If you tried contacting Bradley by phone, try their email support - they state their email address at the end of the message. If you sent an email it often takes several days for a response, and a follow up email may be needed.
Title: Re: Need to buy biscuit burner-need help
Post by: Chesfisherman1 on January 16, 2021, 11:27:56 AM
Thank you.
Emailed a couple times with no joy.
Will verify email address and push on.
Wishing you great smoking!
Title: Re: Need to buy biscuit burner-need help
Post by: dubob on January 18, 2021, 08:20:23 AM
I don't email companies that have phone support.  Bradley has phone support.   ;D
Title: Re: Need to buy biscuit burner-need help
Post by: Habanero Smoker on January 18, 2021, 01:26:56 PM
I don't email companies that have phone support.  Bradley has phone support.   ;D

Have you tried calling them since the pandemic started.  ;)
Title: Re: Need to buy biscuit burner-need help
Post by: dubob on January 18, 2021, 01:45:27 PM
I don't email companies that have phone support.  Bradley has phone support.   ;D

Have you tried calling them since the pandemic started.  ;)
Good point.  However, that's my story and I'm sticking to it!  And since I'm tenacious AND retired, I have all day to do so should I wish too.   ;D
Title: Re: Need to buy biscuit burner-need help
Post by: Chesfisherman1 on January 20, 2021, 09:20:20 AM
Phone support is a nogo at Bradley during pandemic...emails to support is only communication method.
Hope they are safe.
My smoker is a nice to have but boy I miss it!!!

Any other options on part procurement would be great.

Thank you.
Title: Re: Need to buy biscuit burner-need help
Post by: dubob on January 21, 2021, 06:37:41 AM
Phone support is a nogo at Bradley during pandemic...emails to support is only communication method.
Bummer!  I haven't had a need to contact them in years - didn't know they had curtailed phone support.
Title: Re: Need to buy biscuit burner-need help
Post by: Chesfisherman1 on March 07, 2021, 07:19:28 AM
Part received from Bradley and I am back smoking.
Given COVID Bradley requested I fill out an order form online and the called them for credit card info.
Process worked fine.
Hot smoked salmon last pm...unreal result.
Love my smoker!
Title: Re: Need to buy biscuit burner-need help
Post by: Edward176 on March 07, 2021, 12:38:24 PM
Great to hear that you're back in business!!!!!
Title: Re: Need to buy biscuit burner-need help
Post by: Habanero Smoker on March 07, 2021, 01:39:51 PM
Glad you are able to smoke again.
Title: Re: Need to buy biscuit burner-need help
Post by: manxman on March 08, 2021, 12:13:53 AM
Good news indeed  :)