BRADLEY SMOKER | "Taste the Great Outdoors"

Bradley Smokers => The Black Bradley Smoker (BTIS1) => Topic started by: 77383step on October 19, 2008, 09:30:52 am

Title: Bisquette Advance
Post by: 77383step on October 19, 2008, 09:30:52 am
I was using my new BOS for the second time yesterday, and I loaded up with about five bisquettes, and left for about 1 1/2 hours. When I got home all of the bisquettes were gone, so I dropped in three more, and left again, came back, and all gone. After cleaning up this morning, my water bowl is full of unburned bisquettes. This unit is not supposed to automatically advance is it? Do I need to send this back? doesn't seem to work correctly.
Thanks for the help,
Chris
Title: Re: Bisquette Advance
Post by: NePaSmoKer on October 19, 2008, 09:32:21 am
I was using my new BOS for the second time yesterday, and I loaded up with about five bisquettes, and left for about 1 1/2 hours. When I got home all of the bisquettes were gone, so I dropped in three more, and left again, came back, and all gone. After cleaning up this morning, my water bowl is full of unburned bisquettes. This unit is not supposed to automatically advance is it? Do I need to send this back? doesn't seem to work correctly.
Thanks for the help,
Chris

Yes the BS is an auto advance smoker. It will drop the burnt pucks into the water pan.

nepas
Title: Re: Bisquette Advance
Post by: 77383step on October 19, 2008, 09:35:53 am
none of them were burnt. they were just soggy wood chips. The first time I used it, I had to advance each one.
Title: Re: Bisquette Advance
Post by: NePaSmoKer on October 19, 2008, 09:42:14 am
none of them were burnt. they were just soggy wood chips. The first time I used it, I had to advance each one.
Make sure all the plugs are firmly seated, sometimes when new they dont get pushed in good. This can cause the heater tray not to get hot. You should feel the end of the slider get very hot. (this is the part of the ramp just before falling into the bowl)

nepas
Title: Re: Bisquette Advance
Post by: Gizmo on October 19, 2008, 09:48:53 am
Welcome step.

I would think if the unit is advancing the puck, it has power.  If it has power, it should heat the burner plate.  I would call Bradley for warrenty service.  They will take care of you promptly.
Title: Re: Bisquette Advance
Post by: beefmann on October 19, 2008, 11:02:00 am
step,

sounds like 1 of 2 problems

1) inside the smoke generator the connection to the heating element of the  smoke  generator came loose and  needs to be  connected again. Simple  fix .. remoove the  screws on the bottom edge of the  smoke  generator ( not the ones in the  middle )wiggle the two pieces apart and  check the  connections

2) bad heating element in the  smoke  generator... contact Bradley  smokers
Title: Re: Bisquette Advance
Post by: Mr Walleye on October 19, 2008, 11:21:55 am
First off... Welcome to the forum.

I think the first thing you should do is turn the generator on (with out pucks) and make sure the manual advance works properly and also make sure the automatic advance works. When you first turn it on watch down the puck tube and push the advance button. You should see the pusher plate retract, then move back. A common problem is the manual advance button sticking in causing the pucks to be continually pushed through and not burning. Once you confirm the manual advance is working properly just sit and wait 20 minutes and make sure it advances a puck automatically.

While you have it running make sure the burner plate is warming up. Be careful because it will burn your fingers.

If any of these items are not working properly I would call Bradley on Monday because the unit is probably still under warranty. They do really have good customer service.

Also here is a link to the FAQ section which may be of some help to you as well.

http://www.susanminor.org/forums/showthread.php?p=748#post748

Mike
Title: Re: Bisquette Advance
Post by: Ed1978 on October 20, 2008, 10:34:02 am
I'm also having problem with the smoke generator and it's on my 2nd one! The feeder on my 1st smoke generator was not pushing the bisquettes properly, somehow they always get stucked. I called Bradley warranty and they sent me a new one (probably a refurbished one from the looks of it). I tested it without using any bisquette right after I got it and it seems that the feeder was pushing properly. After 3 weeks or so, I finally used it for the first time. Turns out that once again the bisquette always get stuck. First and second bisquettes advances with no problem but the third always get stuck. It looks like when there're 2 or more bisquettes already on the burner, the feeder is having trouble pushing the bisquette. I'm gonna call Bradley again to ask them send me a second replacement. I hope they don't give me any hard time about it. This is really pissing me off  >:(
Title: Re: Bisquette Advance
Post by: Mr Walleye on October 20, 2008, 12:13:23 pm
Sorry to here about that Ed.

I doubt the unit you received was a refurbished because they never ask for anything to be returned to them. Stick with it, I'm sure you won't have a problem with their customer service.

Keep us posted how you make out.

Mike
Title: Re: Bisquette Advance
Post by: Ed1978 on October 20, 2008, 01:15:12 pm
It looks refurbished because part of the rail (the chrome colored part) was brown like it had been used before but was repolished.

Anyway, I called Bradley and they asked me if the feeder tube was installed and if it was straight up and down or tilted. I said yes and yes. He said that the problem that I was describing sounded like the feeder tube wasn't pushed all the way down or it wasn't straight. I told him that hang on while I checked the smoker and that's when I dropped my cellphone and the call was disconnected ( good thing the phone wasn't broken  >:( ) Anyway, I pushed the feeder tube to make sure it was all the way down. It seems like it was but who knows. I tested with some bisquettes by pressing the advance buttons for each bisquette. It seems to work with no problem now. Maybe somehow the feeder tube wasn't pushed all the way down when I was having the problem? Anyway, the real test would be next weekend when I'm gonna smoke some leg of lamb. We'll see how it is.. I hope there won't be anymore issues...

Sorry to here about that Ed.

I doubt the unit you received was a refurbished because they never ask for anything to be returned to them. Stick with it, I'm sure you won't have a problem with their customer service.

Keep us posted how you make out.

Mike
Title: Re: Bisquette Advance
Post by: Mr Walleye on October 20, 2008, 01:25:04 pm
Ed

I have heard of the feeder tube issue before. Hopefully that clears it up for you.
If not call Bradley back.

Only this time hang onto your phone!  :D  :D  ;D

Good luck

Mike
Title: Re: Bisquette Advance
Post by: Curious Aardvark on October 28, 2008, 08:20:54 am
7783 - sounds to me like the autofeed advance button is getting stuck. Thus instead of waiting 20 minutes for each bisquette to advance it's just feeding them one after the other.
Either that or you go no heat on the burner plate :-)

I had the reverse problem when my bradley was about a month out of warranty. The feed button just stopped working.
So we swapped it out with a simple flip up and down on/off switch that works much better (see below note about the usefullsness of mates who are electricians).
Although I do still get problems with the feeder mechanism not working (my smoke generator is now permanently only held on with 2 screws) so I take the cover off and poke the feed arm with a big screwdriver till it starts and then have no problem for the remainder of the smoke.

My mate who's an industrial electrician reckons it's the microswitch that's dodgy.

Personally for what these things cost in the uk I just think the build quality of the feeder system is bloody awful.
Still, why it continues to respond to the big screwdriver I'll keep using it.   
And a decent quality microswitch is being 'sourced' (proper industrial quality ;-)
Title: Re: Bisquette Advance
Post by: Son of a Sailor on October 30, 2008, 02:43:05 pm
Hi All - I have a question along the same line. Just tried out my new OBS this past weekend with a brisket. It came out great I'm happy to say! However, noticed that the last few bisquettes didn't get advanced onto the burner plate and therefore didn't burn.  It appears that once the last bisquette in the feed tube gets adavanced there is nothing for the advance plate to push through so the last two bisquettes just sit there. Is this normal?
Title: Re: Bisquette Advance
Post by: westexasmoker on October 30, 2008, 03:19:03 pm
Yep thats normal, you can buy some bubba pucks that will advance your last two!

C
Title: Re: Bisquette Advance
Post by: Mr Walleye on October 30, 2008, 03:22:52 pm
Hi All - I have a question along the same line. Just tried out my new OBS this past weekend with a brisket. It came out great I'm happy to say! However, noticed that the last few bisquettes didn't get advanced onto the burner plate and therefore didn't burn.  It appears that once the last bisquette in the feed tube gets adavanced there is nothing for the advance plate to push through so the last two bisquettes just sit there. Is this normal?

Welcome to the forum SoaS!

You are correct, this is normal. Most people here use what are refered to as Bubba Pucks. Here is a description of them. http://www.susanminor.org/forums/showpost.php?p=764&postcount=7

Basically what they are is aluminum spacers, the same size as a wood bisquette. You load the tube with the wood bisquette you want, then put 3 Bubba Pucks on top of the stack. Now, when the generator advances the last Bubba Puck, the last wood bisquette will be pushed off into the water bowl.

Mike
Title: Re: Bisquette Advance
Post by: drano on November 11, 2008, 06:25:39 pm
77383,

Another reason your pucks may be feeding too fast is that the square hole the manual puck advance switch is mounted in may be too small, and therefore pinches the switch into the On mode continuously. 

My puck advancer was in full runaway mode a few years ago.  I replaced the switch with no change to the problem.   Now I set my watch timer to 20 minutes, and when it goes off, I go out to the smoker, watch it cycle and stop, then add a puck to the tube.  I only keep one puck in the tube, so if it goes crazy, I don't lose a stack of pucks.  Good news is the last 5 or so smokes, it has never acted up. 

I read on the forum here a while back that a fix for a pinched manual puck advance switch is to remove the switch, and make the hole slightly bigger with a file.  I need to try that with mine, but never get around to it. 
Title: Re: Bisquette Advance
Post by: Stitches040 on November 12, 2008, 12:40:57 pm
A quick question about the Bisquettes ...

Do they burn completely into a pile of ash, or should I expect to see a small, burnt, hockey puck version of the original, floating in the water bowl???

After seasoning my Smoker, I took a look at them. One was not burnt throughout, but the others were.  Black all the way through.  I think I was expecting a complete burn, into ash.  Not expecting to see small pucks floating in the liquid.

Thanks in advance.
Shuan
Title: Re: Bisquette Advance
Post by: westexasmoker on November 12, 2008, 12:59:02 pm
Welcome to the forum Stiches!

Yep just burnt pucks, thats what you should be getting!

C
Title: Re: Bisquette Advance
Post by: Mr Walleye on November 12, 2008, 02:00:24 pm
Hi Stitches and welcome to the forum.

Here is a link to the FAQ on pucks...

http://www.susanminor.org/forums/showpost.php?p=773&postcount=16

Also, in case your interested here is the entire FAQ's

http://susanminor.org/forums/showthread.php?p=748#post748

And... if you still feel like reading click on the smoker in the bottom of my post and you will be taken to the recipe site. Lot's of good stuff there!  ;)

Mike
Title: Re: Bisquette Advance
Post by: 77383step on December 31, 2008, 02:25:07 pm
Well its been a while since I posted. After the last post, I haven't had any issues, kinda solved itself. But today I loaded it up and turned it on, and pressed my bisquette advance button. Walked back by about 30 mins later and all seven pucks were gone, floating in water that was still cold. My button is getting stuck. Guess I'll be calling the service department after the new year.
Thanks for all of the help, and have a happy and safe New Year
Title: Re: Bisquette Advance
Post by: Mr Walleye on December 31, 2008, 02:28:43 pm
77383step

Here is a link to the FAQ regarding this over on the Recipe Site.

http://www.susanminor.org/forums/showpost.php?p=765&postcount=8

Mike
Title: Re: Bisquette Advance
Post by: 77383step on December 31, 2008, 04:17:10 pm
Thanks Mike. You would think that if the users could figure out that it was a crappy button, the manufacturer could too, and thus fix it! I think that filing the opening would fix it, but should I still request warranty?
Title: Re: Bisquette Advance
Post by: Smoking Duck on December 31, 2008, 04:23:32 pm
If it is still covered by warranty, then I most certainly would have it taken care of under warranty. 

Sd
Title: Re: Bisquette Advance
Post by: drano on December 31, 2008, 08:11:42 pm
77383step
Since my Nov post, I found time to file the push button opening.  A couple strokes with a triangle file is all it took (but I did 3-4 strokes).  So I carefully wrapped electrical tape to built it back up, slipped the switch back in, reassembled, and I'm set.  I've done 3 smokes in the last week, and all is good. 
The button moves in and out w/ no sticking/binding at all.  I still load 3, set my watch timer for 1 hour, and check on the smoker.  Once of these days, I'll have confidance to just load up the tube and walk away.
If you have a triangle file or a ingnition points file (I'm dating myself here!), you can do it in about 20 minutes, which includes removing and replacing the perimiter screws from the generator.  The ones not on the edge hold stuff to the insides.
good luck
drano
Title: Re: Bisquette Advance
Post by: hogansons on March 01, 2009, 09:24:32 am
I also ran into the "run-a-way" bisquette problem, I took the whole thing apart and cleaned it, plugged it in while it was apart and it still was running constantly.  I unplugged the switch and still had the problem so I decided to do the "add a puck every 20 minutes".  After about 30 minutes the auto feeder stopped the "constant" feed and started going every 20 minutes again.  Seems like once it warms up it works again.  I have also had the thing take off on me half way through doing my ribs!!!!  Wasted about half a box of bisquettes.  I emailed bradley and they responded back to call them.  it seems like it is the black box on the bottom of the feeder that is the problem.  I will let you know what I end up doing.


Hi Stitches and welcome to the forum.

Here is a link to the FAQ on pucks...

http://www.susanminor.org/forums/showpost.php?p=773&postcount=16

Also, in case your interested here is the entire FAQ's

http://susanminor.org/forums/showthread.php?p=748#post748

And... if you still feel like reading click on the smoker in the bottom of my post and you will be taken to the recipe site. Lot's of good stuff there!  ;)

Mike
Title: Re: Bisquette Advance
Post by: Mr Walleye on March 01, 2009, 10:13:53 am
Hi Hogansons and welcome to the forum.

Bradley will look after you, just give them a call.

Keep us posted.

Mike
Title: Re: Bisquette Advance
Post by: Smokin Soon on March 03, 2009, 04:54:12 pm
Don't hesitate to call, I had an issue today posted in another topic, but I felt I was treated very well. Issue very quickly resolved.