Paul,
I would think that is more a matter of a problem with your dealer, not Bradley. In our experience, the folks at Bradley have been completely explanative of what they are selling. They are a manufacturer and can't control the information (or lack thereof) that the dealer passes on to you.
BTW, from one random American to one random Brit, thanks for your country's help in the Gulf. Real American citizens appreciate your support, regardless of what some of the politicians say.
http://www.chezbubba.com