Author Topic: Maverick Customer Service  (Read 1671 times)

Offline Kitchen Commander

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Maverick Customer Service
« on: October 04, 2011, 07:12:30 AM »
I purchased a Maverick ET-73 at the same time I got my OBS.  I was pretty pleased with the performance of the thermometer until the 3rd time I used it.  The smoker temp reading was between 300 and 400.  After foooling around with it a bit and posting on here I figured out that it was a bad sensor.

I called Maverick customer service in NJ this morning (732-417-9666).  The customer service rep was very pleasant and professional and said they would send one out to me at no charge.  I had not registered the warranty yet, but I hoped that I wouldn't have to pay since, I'd only had the thermometer for a week.  I was prepared to pay the $12 if I had to.

It's nice to know Maverick stands behind their products as they did.
Proud to have served & retired, 20 years United States Army Airborne.

Offline mikecorn.1

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Maverick Customer Service
« Reply #1 on: October 04, 2011, 08:18:16 AM »
Nice!!


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Mike

Offline cajunboudreaux

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Re: Maverick Customer Service
« Reply #2 on: October 04, 2011, 08:56:30 AM »
Good to know, Thanks for the info.
Laissez les bon temps rouler

lumpy

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Re: Maverick Customer Service
« Reply #3 on: October 28, 2011, 04:43:01 PM »
Same thing happened to me. No questions asked, they just sent me a new probe.

Offline viper125

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Re: Maverick Customer Service
« Reply #4 on: November 07, 2011, 07:33:04 PM »
There sending me one also for my 2 week old 732. But not until they receive my old one.
A few pics from smokes....
http://photobucket.com/smokinpics
Inside setup.