wow, what a garbage company.
So I got the replacement smoker showed up, and I was to put the old smoker in the replacements box and they would have fedex pick it up. Problem is, they never gave me an estimated delivery time, tracking numbers, nothing. Fedex delivers the package while I'm at work, doesn't call me, or anything, and leaves the smoker in driving rain. We are talking the most rain my area has seen in a decade.
6 hours later, I get home, to see a disintegrated box, and my "new" smoker filled with about 10 gallons of water. It's so water logged I had to actually use a hand truck to move it, this from a former competetive powerlifter.
I called Bradley. the woman was immediately rude. Very rude. Literally wouldn't talk to me after I explained the situation. I finally said, "are you there?" She replied with, "look, I don't know what you want me to do. it's not like we have boxes laying around. Just go buy a box!". I told her that for a $700 smoker, I shouldn't have to go buy a $20 box, to ship your defective smoker back to you. And I have no idea if this "new" smoker will even work".
She then told me they'll call back. After taking my name and number, hung up on me. Not even a sorry for your inconvenience, or hell, a goodbye.
I had actually bought my dad and my father in law Bradley Original's for Christmas this year, but am debating on returning everything.