No luck for me. I spoke with customer service earlier this week and they said to open the smoker box up and see if anything was disconnected. Did that, but without any drawings or diagrams it is hard to know if anything wrong. Customer service is only available 8 to 5 during the week. Makes it hard to try to fix this thing when I am home from work. Very frustrated with this entire ordeal right now. Heard good things about these smokers, but three weeks in to it I cant get it to work and cant seem to get any useful help at all. About ready to give it back to them!