he told my I bought a crappy smoker and I should next time spend more money to get a better smoker
I'm with Habs on this, as a long standing Bradley Smoker user there have been problems associated with their smokers on rare occasions which are well documented on this forum, however their customer service receives almost universal acclaim and they stand by their product.
If this is a genuine Bradley Customer Service response on a genuine Customer Service phone line I can only imagine it would be a disgruntled employee which is one of the least likely scenarios. My suggestion would be to double check the relevant helpline number for your country, phone them again, do not rely on a call back, get names of people you talk with and let us know how you get on?
I have an 20 month old painted unit and the top is as smooth as the proverbial baby's bottom!
