Bookmarks 1 Bookmarks

Author Topic: Problems with the P10 Pro Smoker.  (Read 390 times)

Offline DrWoo

  • Newbie
  • *
  • Posts: 3
Problems with the P10 Pro Smoker.
« on: June 15, 2020, 04:08:22 PM »
Trying to get support for my brand new smoker.   I have two issues with the smoker.

  • Err 3 is showing up on the smoker display.  This is a jammed bisquette error code.  This is occurred after 40 minutes of smoke with the water level at the proper fill line.
  • Probe 2 does not lock when connected and falls out of the probe connector

How do you clear a jammed bisquette?  My older simpler designed Bradley this was an easy fix, but there are no instructions on how to resolve this problem in the Manual.  In general I think the manual that came with the smoker is weak.  This is my first smoke with this smoker since seasoning it.  Disappointed.  I've contacted Bradley for support, however I never received a response about this problem.  Ironically I also had an issue with purchasing some additional stuff through their website and I was contacted almost instantly.   Both of these support cases were open the same day.   

Offline Habanero Smoker

  • Member Extraordinaire
  • ******
  • Posts: 14,802
  • KCBS - Master Certified Barbecue Judge
Re: Problems with the P10 Pro Smoker.
« Reply #1 on: June 16, 2020, 02:50:12 AM »
Good Morning Dr Woo;

Welcome to the forum.

If you have the manual, go to page 24, and read the instructions for "Err 2 Bisquette Burner and burner sensor removal." In the instructions "To change the burner...."; follow those instructions through #9. Once the assembly is removed, remove the "Bisquette dispenser cover" that will expose the turntable and you should be able to remove any jammed bisquettes; or check for other reasons that may jam the turn table. I'm not sure how to remove the cover. It may just lift off, or it may be attached by screws. After removing the bisquettes and it jams again, you should contact Bradley.

As far as the problem with the probe, you should contact Bradley about that. It sounds like a manufacture defect. Have you tried switching the probes to see if the problem is with the probe cable, or the connection.


Offline GaryCanuck

  • Newbie
  • *
  • Posts: 1
Re: Problems with the P10 Pro Smoker.
« Reply #2 on: June 20, 2020, 03:35:55 PM »
I'm having the same issue with Error3. When I remove the stacker tube and biscuits, the feeder table is not centered in the hole. If I initiate a manual feed, the table cycles and then centers in the hole. But after the next cycle, I get the same error and issue. There seems to be excessive noise at points as the table turns. I also note the table cycles in either direction. Is it supposed to do that?

Offline Olev

  • Moderation Team
  • *****
  • Posts: 20
Re: Problems with the P10 Pro Smoker.
« Reply #3 on: July 07, 2020, 02:23:54 PM »
Table pushes the bisquette forward by rotating it 180 degrees. When bisquette has reached the burner it moves back ever so slightly to disengage from the bisquette. This is to avoid buildup the char on leading edge of the bisquette cavity. If the generator makes excessive noise when rotating, please open up the generator and loosen the drive motor and push it away for about 1mm. This should relax the gear engagement and no more error 3 will be popping up. Hope it helps.