Need to buy biscuit burner-need help

Started by Chesfisherman1, January 15, 2021, 07:59:59 AM

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Chesfisherman1

I have a four rack digital smoker.
My biscuit burner stopped working...treated with OHM meter and it is dead.
I contacted Bradley via support with no response.
If anyone can help me source a biscuit burn I would very much appreciate it.
Thank you I'm advance.

Habanero Smoker

Hi ;

Welcome to the forum.

If you live in the States Yard & Pool still has a few in stock for the digital models.

Bradley Smoker Replacement Bisquette Burner



     I
         don't
                   inhale.
  ::)

Chesfisherman1

Thanks Haba!!!
Looks like mine is too old...part is for units starting with 15...
My unit is 11....

Hopefully they will get some in stock.

No smoke since Turkey Day is killing me!

Habanero Smoker

Sorry to hear that. If you tried contacting Bradley by phone, try their email support - they state their email address at the end of the message. If you sent an email it often takes several days for a response, and a follow up email may be needed.



     I
         don't
                   inhale.
  ::)

Chesfisherman1

Thank you.
Emailed a couple times with no joy.
Will verify email address and push on.
Wishing you great smoking!

dubob

I don't email companies that have phone support.  Bradley has phone support.   ;D
Bob Hicks, from Utah
I'm 77 years young and going as hard as I can for as long as I can.
"Free men don't ask permission to bear arms." ― Glen Aldrich
"Be who you are and say what you feel, because those who mind don't matter, and those who matter don't mind." ― Dr. Seuss

Habanero Smoker

Quote from: dubob on January 18, 2021, 08:20:23 AM
I don't email companies that have phone support.  Bradley has phone support.   ;D

Have you tried calling them since the pandemic started.  ;)



     I
         don't
                   inhale.
  ::)

dubob

Quote from: Habanero Smoker on January 18, 2021, 01:26:56 PM
Quote from: dubob on January 18, 2021, 08:20:23 AM
I don't email companies that have phone support.  Bradley has phone support.   ;D

Have you tried calling them since the pandemic started.  ;)
Good point.  However, that's my story and I'm sticking to it!  And since I'm tenacious AND retired, I have all day to do so should I wish too.   ;D
Bob Hicks, from Utah
I'm 77 years young and going as hard as I can for as long as I can.
"Free men don't ask permission to bear arms." ― Glen Aldrich
"Be who you are and say what you feel, because those who mind don't matter, and those who matter don't mind." ― Dr. Seuss

Chesfisherman1

Phone support is a nogo at Bradley during pandemic...emails to support is only communication method.
Hope they are safe.
My smoker is a nice to have but boy I miss it!!!

Any other options on part procurement would be great.

Thank you.

dubob

Quote from: Chesfisherman1 on January 20, 2021, 09:20:20 AMPhone support is a nogo at Bradley during pandemic...emails to support is only communication method.
Bummer!  I haven't had a need to contact them in years - didn't know they had curtailed phone support.
Bob Hicks, from Utah
I'm 77 years young and going as hard as I can for as long as I can.
"Free men don't ask permission to bear arms." ― Glen Aldrich
"Be who you are and say what you feel, because those who mind don't matter, and those who matter don't mind." ― Dr. Seuss

Chesfisherman1

Part received from Bradley and I am back smoking.
Given COVID Bradley requested I fill out an order form online and the called them for credit card info.
Process worked fine.
Hot smoked salmon last pm...unreal result.
Love my smoker!

Edward176

Great to hear that you're back in business!!!!!

Habanero Smoker




     I
         don't
                   inhale.
  ::)

manxman

Manxman