I am thinking of buying this model, I love the fact that you do not have to babysit the smoke, however I have been hearing a bunch of issues with the door seal and the plastic around the temp gauge cracking, even one of the door completly breaking.......please someone convince me that the quality is not as bad as I am reading.
For everyone you hear about there a 1000 others with no issues. IMO Bradley has a better record than Toyota ;)
Quote from: RAF128 on March 03, 2010, 10:25:03 AM
For everyone you hear about there a 1000 others with no issues. IMO Bradley has a better record than Toyota ;)
And better customer service!
Hi dave , I've had my obs for over 3 years and have been very very happy with the product. Bradly,s customer service is second to none,and is top notch. I also think the quality is very good also. The only problem I have had was with the face plate cracking, when I called Bradly they sent a new one out right away at no charge. I also never herd of the plastic around the temp gage cracking, if it was a common issue I'm sure it would of happen to mine because my obs gets used very often and has many hours on it. The door seal issue is not a problem as long as you clean the seal from time to time. As far as the door falling off goes, I think that smoker my have be bumped into and had nothing to do with the quality of the product. I hope this has helped you with some of your concerns. In my opinion I think that the Brady product line is top notch and would definitely recommend it to anyone.
Excellent thanks for the replys, I will ask one more question, does it heat enough ? I also read ( On this forum ) about people adding a 2nd heating element ?
Had mine for about 3 months now and cooked in it about 6 times (not sure how many exactly). Nothing wrong so far, all good, and I love the food! No cracks, seal issues, or anything else here.
Mine heats up just fine to what I normally cook at which is around 220F.
I think others add in a second heating element cause they want it to heat up faster or maybe they are cooking in really cold weather. Also some add the second element so the box comes back to temp quicker when they open the door and close it. I don't peak to often so it isn't an issue with me, and when I do it seems to get back up to temp quick enough for me. I have cooked outside when it was about 10-20F out and I still had no issues getting the cabnet up to 220F.
Dave
Just ordered mine 13Th of Feb, and it arrived in perfect condition. Just pull the trigger man, I debated for a long time which smoker to buy and went with the OBS and I'm not sorry I did. Have only smoked with it once(pork loin) but it was unbelievably easy and with all the help the fine folks on here give you it's hard to mess up. Love my Bradley and I recommend you getting one too. I also recommend you get the Maverick ET-73 and the Bubba pucks, I'm glad I did!
I have a 4 rack digital and live in Minnesota. As far as a second heating element goes, I did 12 racks of ribs on Christmas ( I converted it into a 12 rack) and outside temp was in the teens. I could not get it up to temp so had to finish in oven but it was full of meat. I have done pork butts,sausage,and prime rib in it this winter. It may take a little longer than normal but it will work. The main thing is no matter what question you have someone here has the answer.
Quote from: RAF128 on March 03, 2010, 10:25:03 AM
For everyone you hear about there a 1000 others with no issues. IMO Bradley has a better record than Toyota ;)
Toyota......we get you moving....wether you want to or NOT!! ;D ;D
I have had one obs for about 5 years now and my second one for a few months...no problems with either one.
Well today I am getting ready to smoke another dinner for tomorrow and noticed my face plate is now cracked. I have no clue when it happend but just like others, the plastic face plate along the bottom where the temp control is cracked. I just sent an email to bradley, hopefully this is covered under the waranty.
It still functions fine, but sure looks ugly with a crack in it, but it will get the job done tonight.
Couldn't this area be made out of something better than plastic?
If you look at the bottom it seems the plastic supports the entire weight of the smoker on the front and it is pretty thin for that kind of weight.
And this is what I was talking about.......don't need to drop 300 bucks on plastic that keeps cracking. :'(
I should clarify that the Bradley Smoker is still definately worth the money, the plastic is only like 3 inches tall and the entire width of the cabnet right at the bottom in front. The rest of the cabinet is metal. We are only talking about a very small piece of plastic that goes down where the light and temp control knob is, and it wraps around a little underneath into two separate feet that seem to hold the entire weight of the smoker on the front. The rear feet are rubber mounted on metal with screws, a lot better.
I'm not worried about it, although it is a little disappointing that piece wasn't designed better or stronger, I know bradley will send me a new one. In the meantime you can still smoke some awsome food on it. I have a pork butt in now for tomorrow supper / lunch :)
When the new plastic comes I will just modify it to rest on new feet up front, will pick up something from the hardware store.
If you get a pair of the rear feet from bradley and a couple of washers and put them on the front it fixes the problem. If you do a search or if someone who knows where this fix up is it shows how to and you will not have a problem with it.
Here's the link to the face plate fix.
http://www.susanminor.org/forums/showpost.php?p=769&postcount=12
Thanks guys, that is exactly what I had in mind that needed to be done to it. Just take it up off the original plastic and put it on rubber mounts like the back has.
Quote from: JT-MO on March 06, 2010, 05:02:58 AM
Thanks guys, that is exactly what I had in mind that needed to be done to it. Just take it up off the original plastic and put it on rubber mounts like the back has.
That fix is for the OBS not the digital.
I just got my replacement parts yesterday, after an email exchange with Brian *late* Wednesday night. They have a warehouse in Galesburg, IL, so I got the package the very next day. Thumbs up to Bradley. (and I will do the 'front feet' mod as well)
I bought a new OBS and the face plate is hairline cracked in 3 places, but it ain't a biggie to me.
But I am resupporting the front area so it doesn't crack more.
My face plate has cracked as well. Only 2 months old. Seems superficial, but it is cracked.
My OSB has not cracked yet?? I shot an email to Bradley a while back asking if they wanted to send me two rear feet for the front
as to try and prevent it from cracking. I am sure they are aware of this problem as Brian monitors this forum regularly.
The response I received was If you would like to purchase two new feet they are available at a cost of $$$ I don't remember
exactly how much, but it was really cheap. My point here is why should I pay for them(price is not the issue)??? If it
is a known problem that the face plate cracks and the rear feet being mounted on the front will fix this problem,
I would have to assume that it would be far cheaper for Bradley to send my two rear feet now as to a new face plate later.
I just got my OBS at Christmas so almost a full year left on my warranty.
I am NOT complaining about quality!! As a newbie I have quickly fallen in LOVE with my OBS!!
I think that the Bradley co. is FANTASTIC and stand behind there product better that many other companies, in todays
world of "throw away" products. This is from personal experience as well as reading thru this forum.
All things we buy today are built to fail!! If things lasted forever we would never have to buy something for a second time.
So it's all about how companies will stand behind what they sell to try and make it last as long as possible.
Only my personal opinion ;D ;D ;D(which are like ass h***s... every one has one!)
sNc
sNs, seems kinda strange considering all the "GOOD" things they do.
A way of preventing the face plate from cracking woth out buying the feet replacement,
is to support the cabinet right behind the originial feet with a piece of wood and I believe
it needs to be 1 1/4" thick. I copied this from FQA.
"I used a piece of 1 1/2 inch pine board, rip cut to 1 1/4" x 1" x 19". Place this board
just behind the front feet, using the 1 1/4" side of the board as the height."
The info is in this link:
http://www.susanminor.org/forums/showpost.php?p=769&postcount=12
CRG, I have seen this "fix" before, but thanks for the 411. ;)
I will most likely just get some feet locally and do a permeant fix.
After all would you just stand by and see one of you kids get hurt,ha,ha!
I got my OBS the end of August, '09. I noticed the cracked faceplate a couple of months later and called Brian. He mentioned the "rear feet" fix and asked if I wanted the rear feet too (free). I said "Sure!"
Brian also suggested drilling out the mounting holes in the faceplate a bit and not tightening the screws down too tight to avoid stress on the plastic.
When replacing the faceplate, I noticed the bottom of the plastic door frame was cracked. So, back to Brian. He had a new door sent to me. The cats learned a few new words while I replaced the door.
I'd agree that the quality of the OBS could be a bit better but the unit works well and the service is the best I've seen! Neither of the problems rendered the unit inoperable; they were cosmetic.
My DeLonghi coffee/espresso machine ($800) is on the other end of the spectrum. It died (for the second time) within the warranty period. I sent it in for service on Dec. 15. I just got it back, 2 1/2 months later! Tag sale.
I'm thinking about making one out of metal. But anyways got done with yet another successful smoke and the supper was great!
I emailed
[email protected] and I haven't got a response yet, but I assume it is cause of the weekend.
Sorry I opened up a can of worms by mentioning my face plate cracked, I know this has been discussed over and over in this forum.
I thought mine was only a cosmetic crack 3 weeks ago after a smoking session. I cleaned the smoker and today as I (tried) to warm it up to smoke 2 big butts, the heater worked for about 3 minutes and now dead.....email sent to Bradley and now I have 2 brined / rubbed butts in plastic wrap in the fridge crying to get out and get smoked :'(...hope they pay for express shipping of a new heater control panel?
My OBS faceplate cracked after a month or so. Warranty covered fine, shipped quickly and easy replacement of parts. I wasn't offered the rear feet fix; probably depends on who you talk to. Shored up the bottom with a piece of wood, no issues so far. The plastic trim around the outside of the door likes to crack, but that's just cosmetic so I don't care. Happened first around the time that my faceplate cracked, and they sent me a new door. Put the new door on, the plastic trim cracked again after a little while. Still completely functional and structurally sound. It seems like the bisquette feeder was the linchpin of the design concept, and the cabinet itself was more of an afterthought when it came to selection of materials.
I don't move my smoker; it's permanently ensconced on a bench on my (covered) back porch, so the breakage can't be attributed to jostling.
All that being said, I am extremely pleased with the OBS and very happy that I bought it. I love the function, convenience, versatility and most of all the GREAT FOOD that emerges from that frail-but-dedicated OBS sitting out back of my house.
I am in the middle of a pork butt smoke and the heating element or something went bad. The smoke generator is still working but the heating element stopped working for some reason. Totally bummed as it is only a few months old.
Oak put that butt in the oven at 220 to 225 and finish it off.
Sounds like a wire came loose on both you and moody's unit.
Dont know why a wire would come loose. The OBS sits on a table on the back porch and doesnt get moved. The face plate is cracked though.
I will finish smoking and then put it in the oven. Bummed about the quality though.
Quote from: oakrdrzfan on March 07, 2010, 10:15:40 AM
Dont know why a wire would come loose. The OBS sits on a table on the back porch and doesnt get moved. The face plate is cracked though.
I will finish smoking and then put it in the oven. Bummed about the quality though.
Call Bradley and they will fix you up.
You won't even remember this a month from now when you are eating some great product from the Bradley.
Are they open on Sundays? I sent them an email, the web site says that they are not open for calls on Sunday.
No loose wire for me....there was liquid in the heater slide controller from the crack. I took apart the heater faceplate and saw the control board failed (overheated at heat sink area).....toast...my Auber PID was beeping as the heater came on and off and then failed....will call Monday as I had to put 2 fat pork butts into the freezer till next weekend after new part is installed... :o
Liquid can get into that electronics regardless of crack or not. There shouldn't be liquid around that area when in use, but I can see some getting there.
Examples would be you spilled some when putting water in and out of the bottom bowl. Or maybe dripping from around the door gasket cause the top vent closed all the way, etc..
To many examples to list.
Honestly I think if mine ever fried the heater control board and it was out of warrenty I would just bypass it since I am using the aurber anyways to control the temp. I would wire the plugin in the back of the cabinet directly to the element and at that time put a second element so it heats up faster. I see a lot of modifications that can be done to this little box.
Quote from: JT-MO on March 08, 2010, 09:53:46 AM
Liquid can get into that electronics regardless of crack or not. There shouldn't be liquid around that area when in use, but I can see some getting there.
Examples would be you spilled some when putting water in and out of the bottom bowl. Or maybe dripping from around the door gasket cause the top vent closed all the way, etc..
To many examples to list.
Honestly I think if mine ever fried the heater control board and it was out of warrenty I would just bypass it since I am using the aurber anyways to control the temp. I would wire the plugin in the back of the cabinet directly to the element and at that time put a second element so it heats up faster. I see a lot of modifications that can be done to this little box.
Is bypassing the control element easy to do? I have an auber and dont really need the OBS slider controller for anything. Anyone have instrutions for this?
Yes it can be done easy and someone who knows how will be along to tell you how.
Here's a link to a little information about bypassing the slider on the OBS. This shouldn't be a problem if you are running a PID.
http://forum.bradleysmoker.com/index.php?topic=12617.msg146918#msg146918
Mike
Faceplate cracked again after replacing in late January. Time to call customer service.
Wish I knew why this was happening...I don't overload my smoker, or move it around. The most meat I think I've ever put in there was about 14 pounds, evenly distributed on the shelves.
I caught the tip about asking for a set of rear feet to bolster the front. Guess I'll ask 'em to send me a set.
I got my new face plate, but weather isn't letting me put it on yet.
Anyways when I look at the cracks I got they look like brittle cracks like old plastic, and not a stress crack. It's kind of hard to explain, but that is just my observation and what I think which can be entirely incorrect.
I hate to say it ...
I haven't used my OBS in about a week. But after seeing this thread again I wend and checked the faceplate. Yep, a crack from the center mounting screw. It's hard to see but I can feel it with my fingernail. This is the second faceplate in less than seven months.
Annoying :( :(
QuoteI hate to say it ...
Ditto on that, checked my OBS tonight and guess what.... the face plate is cracked and so is the trim along the
bottom of the door. I do not move it around so ?????? Guess I'll have to call Bradley tomorrow.
Not worried as I have full faith in them the to correct my problem. :D
Hello Members
I would just like to take a minute and inform you all
that we are aware of this problem with the face plate and door plastic cracking
We are in contact with the engineers and have three of our staff going to the factory this month
to meet with them
We have not been able to nail down 100% why this is happening as it does not happen on all smokers
I will keep you informed of any updates when I get them.
Brian.
Hi Brian,
Nice to hear from you again. I know you monitor the forums and respond whenever you can with whatever info you have. These problems have to be costing Bradley a lot of money.
I (we) appreciate you and the job you're doing - kinda caught between a rock and a hard place. I've never had better customer service. You can send this to your manager.
But, we need a resolution. I needn't mention Toyota. The OBS is a great little box but it has to hold together.
I truly appreciate your efforts and your spirit but continually replacing parts just ain't gonna hack it.
We all still love ya Brian.
Hi Arnie
This problem is not that wide spread as it may seem by the postings on this forum. this does not happen on all the smokers
its random.
Worst thing is trying to figure out what is causing it we have a few engineers in the factory plus our R&D dept here all
with a differant opinion on the root cause (no offence to any engineers here ;D)
We have looked at metal vs plastic expansion, size of the whole for the screws, mounting points, loading on the front feet, design of the face plate, etc etc etc
all with differant results.
We will get this resolved but like all things it needs a little time
Maybe its time for a total redesign on the Black Smoker ;) ;) ;)
Thanks for everyones patience on this matter
Brian
Brian,
Does this mean we should wait to get replacement parts?
Or should I go ahead and call to get a new face plate?
Thanks
sNc
Hi SNC
I would call and get repalcement parts now
I have no idea what the fix is even going to be yet.
Brian
One more "me too" for you. My smoker has two hairline cracks on the bottom plastic plate. One crack runs from the left-most screw hole down to the power indicator light. The other runs from the right-most screw hole and is working its way down the front side of the plate.
quick call to Bradley today and new parts are on there way...NO charge, still warrenty.
The thing is the piece on the bottom of the door is fixed so I'm getting a whole new door.
Nice girl on the phone said she would also send some rear feet for the front. ;D ;D
to prevent the face plate from cracking again. Gotta love it!
I got my OBS 2 years ago for Christmas and absolutely love it. I havent had any issues with the faceplate cracking. I did have an issue with the tab on the top vent snapping off after a year. Then last week I fired up my OBS to do 12 slabs of baby backs for a party we were having. I started the process @ 10 am and had put the ribs on at 11. Everything was going great and my temp was running around 200. Around 3 I decided to do some last minute yard work before guests started arriving @ 5:30. I mowed the front yard and came back to check everything and the temp was @ 150. The light on the front was off. I looked inside and the element was off. I checked the fuse, the power, everything to no avail. I had to scramble to light my charcoal grill, and let the coals ash over so I didn't ruin $150 worth of meat. I managed to save them but they werent as tender (probably from the temp going from 200 to 150 to 300 when I got them on the grill). This was the only time I was let down by my OBS and now I wonder what needs to be done to fix it? any suggestions as to what went wrong?
You can take your power cord and unplug it from your smoke generator and plug it directly into the back of your Bradley.
This will by pass the smoke generator.
If you elements heat up, then the problems is in the generator.
If not, then the problem is in the smoker box.
Smoker Box:
You can remove the back panel and make sure all the wires are still connected.
You might want to unplug and replug the wires incaes not makes good contact.
You may have an element problem. (I doubt that at 200 degrees you blew the thermo fuse)
Your slider control may have failed. Do you try moving the slider around a little?
Smoke generator:
You may have a wire that worked loose. Here's a link to FAQ's.
Find how to clean your gen and that will tell you how to remove the cover plate.
http://www.susanminor.org/forums/showthread.php?p=748#post748
I have had to replace my face plate once already and the replacement is already cracking again.
I take excellent care of the smoker, and have had it now for just over 6 months. This is a design flaw that, if not resolved, will cause me to not go with bradley again when this thing finally breaks down. i love the smoker, but all-and-all Bradley sold us out by buying sub standard parts and passing it off as safe/functional. the design of the faceplate is not safe, period and I am surprised they have not been sued for someone burning their hand off by touching molten hot plastic or inhaling fumes.
Quote from: aldelgreco on March 27, 2010, 03:02:07 PM
I have had to replace my face plate once already and the replacement is already cracking again.
I take excellent care of the smoker, and have had it now for just over 6 months. This is a design flaw that, if not resolved, will cause me to not go with bradley again when this thing finally breaks down. i love the smoker, but all-and-all Bradley sold us out by buying sub standard parts and passing it off as safe/functional. the design of the faceplate is not safe, period and I am surprised they have not been sued for someone burning their hand off by touching molten hot plastic or inhaling fumes.
Easy tonto.
If you feel like you have an issue with your smoker and it is unsafe to use,
be smart enough not to use it till you get it fixed.
They have been making these things along time and to my knowledge no
one has gotten hurt from a crack face plate.
The Bradley rep has stated this is a mystery problem to them too and they are working on it.
If your face plate is hot or putting off fumes, I would not use it till it is fixed.
Yes and again I will say that mine goes in and out of the house everytime I use it and have not had a problem with any part of it. So it is a hit and miss problem. It also seems like lots of the smokers are a problem but when you consider how many they sell, the relative few on this forum who have trouble with theirs, the problem is not so wide spread. But seen as we are on here all the time it may seem like a bigger issue than it actually is.
Quote from: aldelgreco on March 27, 2010, 03:02:07 PM
i love the smoker, but all-and-all Bradley sold us out by buying sub standard parts and passing it off as safe/functional. the design of the faceplate is not safe, period and I am surprised they have not been sued for someone burning their hand off by touching molten hot plastic or inhaling fumes.
Sorry, couldn't leave it alone. CRG was being nice. This is probably one of the most irresponsible and misguided posts I've seen here.
Can the plastic crack? Yes, mine did. Does it explode? No. Is there a burn hazard? No. Does the plastic melt? No. Are there noxious fumes? No. Where the hell are you coming from?
Quote from: aldelgreco on March 27, 2010, 03:02:07 PM
I have had to replace my face plate once already and the replacement is already cracking again.
I take excellent care of the smoker, and have had it now for just over 6 months. This is a design flaw that, if not resolved, will cause me to not go with bradley again when this thing finally breaks down. i love the smoker, but all-and-all Bradley sold us out by buying sub standard parts and passing it off as safe/functional. the design of the faceplate is not safe, period and I am surprised they have not been sued for someone burning their hand off by touching molten hot plastic or inhaling fumes.
Tell you what I will give you $50 for that substandard, unsafe, fire hazard, noxious fume creating Original Bradley Smoker that you have. This shouldn't be a problem since that is all the parts are worth at least that's what I am understanding from your post. Send me a PM and I will give you a shipping address to ship it to. When it gets here I will fire off a cashiers check for the full amount of $50 plus shipping. You can ask anyone on this forum taht knows me I am good on my word. Your problems with the Bradley will be solved at that point.
I bought my OBS in Dec. I notified them 4 days ago that my faceplate was cracked. I received a free replacement part today. I did not have to provide proof, I did not have to pay to return the part, didn't have to even return it at all. Try getting that service anywhere else. That is the best customer service I have received for a cosmetic issue on a non-functional part from anything I have ever owned. Yes they have a problem. In the scheme of things it is a very minor problem effecting a relatively few owners. It does not make it unsafe, it does not cause toxic fumes, it does not effect a thing except looks. And even then you have to look closely.
So know what you are talking about before you post.
By the way, as I am writing this I am enjoying a sandwich made with what my wife calls the best pastrami she has had. It was made on my defective OBS. Must be the extra flavor added by the toxic fumes. ;D
Please just let this thread die - it's worthless. I'll send you a PM if I can figure it out.
I have had my Bradley for over 7 years. My face plate is cracked and I keep on using it . To me, all it is cosmetic. One of my door hinges broke, I put a nail in it and it keeps on working. It had a grease fire in it which was totally my fault. I do not expect it to like like new but it looks good when I clean it up. It is 7 years old and keeps on spitting the food out. That means it is a durable machine.
Brad
Face plate hot and smoken, that is silly.
My face plate is cracked, and it is nothing more than cosmetic, it does not affect it in any other way. No getting hot, smoldering plastic, or toxic fumes, etc.. GET REAL!
But overall the face plate is a quality issue and I can tell you I am sure Bradley is sick of shipping out replacement face plates. I am pretty sure they will fix this and get us all taken care of cause they don't want to be losing money from both shipping face plates, or losing sales because some may be scared of quality like the original poster of this forum.
If you are thinking of getting a Bradley this issue shouldn't discourage you from getting one. The face plate is nothing but cosmetic and the smoker overall is a great cooker. Bradley has top notch service. I got a new face plate in 3 days from the time I sent in an email. No having to send in any old face plate, etc... They just mail it to you, no extra money out of your pocket, no questions asked.
Bradley has great customer service, and I am sure they are working hard on resolving the issue. But the cracked face plate is more then a cosmetic issue. The crack is right above the temperature control device, and moisture can seep through that crack and fry your circuit board out. I had to replace both the face plate and circuit board.
If you see a crack developing, you should seal it with clear silicon sealant until you can make permanent repairs.
Hi,
Read the posting Smoke Escaping! Not serious but it is a new unit that I only used once. However I will be doing salmon this weekend.
The crack I have is way off to the right near the right leg, not even close or on the slider and electronics, plus I have not see anything leak out the door on mine.
So in my case it is all cosmetic, just plastic there.
In your case, a crack in that place is unusual, and it is cosmetic. That's is such an unusual place, I'm sure that Bradley would like to know that information as they try to pinpoint the problem.
More often then not, the crack is directly above the circuit board where the center screw attaches the face plate to the smoker; and that can cause serious problems.
Another "me too" on the faceplate cracks - got my OBS in March, '10, and just noticed cracks. Bradley is sending a new faceplate, and small feet to fix the problem. As everyone else has noted, they were very nice and are giving great customer service.
BUT - I have another problem, and am not sure whether I should be worried.
Here is the bottom door hinge -
(http://[img]http://i991.photobucket.com/albums/af32/shoresdiver/photo.jpg)[/img]
The top cabinet trim -
(http://[img]http://i991.photobucket.com/albums/af32/shoresdiver/photo1.jpg)[/img]
And the two pieces that cracked off -
(http://[img]http://i991.photobucket.com/albums/af32/shoresdiver/photo2.jpg)[/img]
From reading other posts, it looks like Bradley used to consider the bottom door trim an issue. I know the top cabinet trim is strictly cosmetic, but have no idea why it cracked. I am very careful when handling the OBS, and it has never been dropped or banged around.
I don't want to replace things that do not need replacing, but also don't want problems down the road. Is anyone else having this problem, and if so, has it caused any operational problems? When speaking with the Bradley rep, he indicated that it was cosmetic... Would not be posting this, except for reading the other posts about doors being replaced.
Thanks!
Quote from: shoresdiver on May 24, 2010, 10:41:36 AM
Another "me too" on the faceplate cracks - got my OBS in March, '10, and just noticed cracks. Bradley is sending a new faceplate, and small feet to fix the problem. As everyone else has noted, they were very nice and are giving great customer service.
BUT - I have another problem, and am not sure whether I should be worried.
Here is the bottom door hinge -
(http://i991.photobucket.com/albums/af32/shoresdiver/photo.jpg)
The top cabinet trim -
(http://i991.photobucket.com/albums/af32/shoresdiver/photo1.jpg)
And the two pieces that cracked off -
(http://i991.photobucket.com/albums/af32/shoresdiver/photo2.jpg)
From reading other posts, it looks like Bradley used to consider the bottom door trim an issue. I know the top cabinet trim is strictly cosmetic, but have no idea why it cracked. I am very careful when handling the OBS, and it has never been dropped or banged around.
I don't want to replace things that do not need replacing, but also don't want problems down the road. Is anyone else having this problem, and if so, has it caused any operational problems? When speaking with the Bradley rep, he indicated that it was cosmetic... Would not be posting this, except for reading the other posts about doors being replaced.
Thanks!
I have the same problem with the trim on my door. I hadn't raised the issue with Bradley yet, but I might while it is still under warranty.
That is cosmetic, but I believe Bradley has been replacing the door while it is still on warranty. I have a similar chips in my door (both top and bottom), but I know how mine happened. It broke during one of the two falls the smoker has taken of a three foot high cart.
If you have any issues at all, raise them with Bradley; especially if still under warranty. Great service.
Habs, ya gotta stop throwing it outa the window ;D