just bought the smoke generator(calgary canada)and the power cables bradley supplied with the kit were some ive never seen before.one has two pins ,and the other looks like a downsized 220 plug .who uses these?200 hundred bucks later and i cant even use the new generator.can i cut and splice on a normal 110 plug or is there a secret password that you use to get bradley to give me the right bloody plug?
Call Bradley in the morning and explain the situation. Ask for Brian. They have very good customer service.
Quote from: howlin on December 07, 2010, 09:02:22 PM
just bought the smoke generator(calgary canada)and the power cables bradley supplied with the kit were some ive never seen before.one has two pins ,and the other looks like a downsized 220 plug .who uses these?200 hundred bucks later and i cant even use the new generator.can i cut and splice on a normal 110 plug or is there a secret password that you use to get bradley to give me the right bloody plug?
Hello Howlin
What what you describe you have purchased a 240V smoke generator, I cant explain why you got it because they are not availble in North Amercia.
Give our Office a call and we can get this corrected for you.
Brian.
Hey Brian
I wanted to give you well deserved pat on the back, your customer service there at Bradley is top notch. Had the element go out on mine Thanksgiving morning I called last Monday and talked to very nice young lady who walked me through some troubleshooting tips to rule out some easy over looked things, and then proceeded to get my delivery info. I received my new heating element on Friday, lady even laughed when she said "you should get it really quick since we're (Customer Service) in Illinois and you're in Iowa.
She was right.
Don
whats the number and whats this gonna cost me.wholesale sports ,where i bought this one has the same ones on the shelf(at least 6 so apparently not rare here)
Quote from: howlin on December 08, 2010, 07:23:22 PM
whats the number and whats this gonna cost me.wholesale sports ,where i bought this one has the same ones on the shelf(at least 6 so apparently not rare here)
Relax Howlin Two things you can be certain of 1) Bradley's customer service is second to none when it comes to helping you out. 2)That fella Brian with the Bradley (Head Office) moniker. He is one of the Best at making sure that you as a Bradley customer are more than satisfied with your Bradley Product. Just give them a call at (866) 508-7514 they will help you out and get you to smoking as soon as you can
Quote from: howlin on December 08, 2010, 07:23:22 PM
whats the number and whats this gonna cost me.wholesale sports ,where i bought this one has the same ones on the shelf(at least 6 so apparently not rare here)
Hey Howlin
If Wholesale Sports has all the same ones then somehow the 240V units got put in the wrong box and were shipped to North Amercia
by mistake. Can you give me their location or have them call the office and we will correct this problem.
As for your comment on what is it going to cost you the answer is
nothing.I just need you to call the office@ 1-800-665-4188 and talk to one of the customer service people they are aware of your problem
I am personally out of town at this time ( I am in Galesburg IL.) or I would deal with it personally.
I will forward this onto our office so they can look into how this happened.
Brian.
You the man Brian
what are the hours i can call?im mountain time and an oilfield worker ie long hours working
Hi Howlin
The office hours are Monday - Friday 8:00 am - 4:30 pm PST
When you call they will need the serial number of the smoke generator you have
it is located on the back of the unit it is a 16 digit number should start with a zero.
If at all possible can you send me a picture of the plug end I may be able to help speed this up a little
send the picture to
[email protected] Brian
Only 1 Wholesale Sports in Calgary.
Contact Information:
Address 25 Heritage Meadows Way SE
Calgary, Alberta
T2H 0A7
Phone (403) 253-5566
Fax (403) 253-5660
Email
[email protected]Hope this helps.
Lumpy # 2
was on the phone to whole sale sports(wss) for awhile today ,all the units they have are the same (my electrical buddy told me it was a European model )so instead of building a cold smoke chamber for my smoker this(my only weekend off for months)weekend is gonna be spent returning the unit back to wss .i dont blame bradley ,i blame wss.im outside of calgary ,have a limited time off ,plans are ruined and im TICKED.sorry for the rant.
Quote from: howlin on December 09, 2010, 07:41:23 PM
was on the phone to whole sale sports(wss) for awhile today ,all the units they have are the same (my electrical buddy told me it was a European model )so instead of building a cold smoke chamber for my smoker this(my only weekend off for months)weekend is gonna be spent returning the unit back to wss .i dont blame bradley ,i blame wss.im outside of calgary ,have a limited time off ,plans are ruined and im TICKED.sorry for the rant.
Go ahead and build the unit then when the right part comes in swap them out. Sounds like Brian is trying to get you straightened out. Don't worry about the rant we all do it every now and then. This is just a great big extended dysfunctional family around here.
Quote from: howlin on December 09, 2010, 07:41:23 PM
was on the phone to whole sale sports(wss) for awhile today ,all the units they have are the same (my electrical buddy told me it was a European model )so instead of building a cold smoke chamber for my smoker this(my only weekend off for months)weekend is gonna be spent returning the unit back to wss .i dont blame bradley ,i blame wss.im outside of calgary ,have a limited time off ,plans are ruined and im TICKED.sorry for the rant.
Hey Howlin
The blame must be put on Bradley not Wholesale Sports, they just order from us and have no idea that they have received the incorrect
smoke generator. It is our job to make sure that the correct smoke generator has been packaged inside the box
and I think we failed at this.
If Wholesale does not have the correct one in stock you can order it direct from us.
Brian.
Brian,
My hat is off to you. With your last post, you have made me a committed Bradley customer. Any company can do well when things go good, but only the great companies handle it well when they go bad. I have been watching this thread from the beginning, to see how it was handled, and I must say I am impressed. Keep up the great work!
Jim
thanks for all the help guys(the headsup about the about the cables was something id never figure out on my own)wss also thanks you as now they know about there stock a little better.an update to this delema is that wss dug around and found one proper generator left and i have it now.Built my cold smoke box this weekend and connected it to my smoker,fired it up and it works.....beautifully.im a happy man now.thanks again.good forums by the way ,i can see myself being a regular. ;D
Quote from: howlin on December 14, 2010, 10:19:38 AM
thanks for all the help guys(the headsup about the about the cables was something id never figure out on my own)wss also thanks you as now they know about there stock a little better.an update to this delema is that wss dug around and found one proper generator left and i have it now.Built my cold smoke box this weekend and connected it to my smoker,fired it up and it works.....beautifully.im a happy man now.thanks again.good forums by the way ,i can see myself being a regular. ;D
Hope to see some Pics from a Happy Smoker soon.
Hats off to Bradley and wss for jumping on the problem quick.
I know it is sometimes very frustrating when you are all geared up to do something and somethings happens and you can't get it done. One thing that I have learned on this forum is that if the Bradley has a problem someone here will be able to figure it out and get you on the way or Brian will get involved as well as Bradley's customer service. One may not be able to do the smoke that was planned for that day but it will get sorted out. For Brian to get involved in this matter and get to the bottom of it when it would have been so easy to turn a blind eye just speaks volumes to the integrity that this company has. This just proves that a man's handshake is as good as his word and this is the way that all companies should be operated.
My hat is off to Brian, Bradley and the staff!
Howlin, sorry to hear of the issue with your new smoker. and just call bradley and they will take care of you and enjoy, this is nothing more then a boo boo of puting the wrong generator in the right box,
Brian and the Bradley team will take care of there owners and members