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Title: Piece came off my DBS
Post by: century on March 25, 2011, 10:16:06 AM

Hey Guys,

The metal piece that guides the briquette to the burner came off the other day.
I wasnt rough with it, but noticed it was loose then when I advances a puck it pushed it off.

(http://i48.photobucket.com/albums/f241/centurycigar/Pic.jpg)

I reattached it by reenforcing the back with some tin foil and a paper clip. lol.
But this, I can see, causing me some annoyance down the road.

Any suggestions on permanently reattaching the piece?

Title: Re: Piece came off my DBS
Post by: GusRobin on March 25, 2011, 10:43:14 AM

If it is under warranty call Bradley and ask for a replacement. If it is not under warranty call Bradley and ask their advice

Title: Re: Piece came off my DBS
Post by: century on March 25, 2011, 12:13:10 PM

Didnt think it was big enough to call them about, but did so and they are sending me out a replacement under warranty. :) Great CS.

Title: Re: Piece came off my DBS
Post by: TMB on March 25, 2011, 02:32:24 PM

Quote from: century on March 25, 2011, 12:13:10 PM
Didnt think it was big enough to call them about, but did so and they are sending me out a replacement under warranty. :) Great CS.

You got to love a company that stands behind what they make!

Title: Re: Re: Piece came off my DBS
Post by: SouthernSmoked on March 25, 2011, 04:22:32 PM

Bradleys customer service is #1...

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Bradley Smokers => The Digital Smokers (BTDS76P & BTDS108P) => Topic started by: century on March 25, 2011, 10:16:06 AM