Print Page - Warranty - Customer Service

Title: Warranty - Customer Service
Post by: gary_CO on March 15, 2006, 02:42:54 PM

I know there have been numerous other posts about Bradley's customer service, but I had to mention my experience.

- Bisquette heater quit heating.
- Called Bradley mid-day on Monday.
- Spent about 45 seconds troubleshooting while on the phone.
- Was told by Customer Service that new element was on the way.
- And if I had install questions, give 'em a ring.
- Wednesday morning new element arrives.

Man - less than 48 hours. That's impressive. I wish all companies were so prompt. (http://home.comcast.net/~garyco212/smileys/up.gif)

Now, where was I...

Title: Re: Warranty - Customer Service
Post by: iceman on March 15, 2006, 03:29:28 PM

Thanks gary_CO it's good to know. Between that and the dealings with Chez I'm real comfortable with Bradley. [:D]

(http://i34.photobucket.com/albums/d148/olepop/killer2.jpg)

Title: Re: Warranty - Customer Service
Post by: bubbagump on March 15, 2006, 06:54:44 PM

Sorry to hear about the problems with your smoke generator Gary, but glad to hear you got it worked out so quickly. I dealt with Bradley's customer service before and I agree they are first rate.

Ditto on Chez, Iceman.

Bubbagump

BRADLEY SMOKER | "Taste the Great Outdoors"

Bradley Smokers => The Black Bradley Smoker (BTIS1) => Topic started by: gary_CO on March 15, 2006, 02:42:54 PM