Bought a new OBS, got it on sale at Canadian Tire. Waited for a couple years to get one. Finaly did, and the frikkin puck advance thingy wont work! Any suggestions? Its clean, and everything appears to be ok. IT was also all the way out, instead of in when I plugged it in. Push the button, nothing happens. You can faintly hear a little motor or something on the advance arm, but it doesnt move. I tried forcing it a bit, but that didnt help either. FRIKK. MAKIN ME MAD!!! I had about 15 lbs of ribs, chicken and brisket all prepped and ready to go to. I think I might just manually change the pucks out today, and send the POS back.
Quote from: Snyd on April 18, 2008, 11:08:03 AM
Bought a new OBS, got it on sale at Canadian Tire. Waited for a couple years to get one. Finaly did, and the frikkin puck advance thingy wont work! Any suggestions? Its clean, and everything appears to be ok. IT was also all the way out, instead of in when I plugged it in. Push the button, nothing happens. You can faintly hear a little motor or something on the advance arm, but it doesnt move. I tried forcing it a bit, but that didnt help either. FRIKK. MAKIN ME MAD!!! I had about 15 lbs of ribs, chicken and brisket all prepped and ready to go to. I think I might just manually change the pucks out today, and send the POS back.
Sorry to hear about the mishap Snyd. I think a trip to Canadian Tire for a replacement is due. If not send in the registration and give Bradley a call. They are top notch on replacing faulty units. The advance plates normal position is all the way out after it's cycle so that part of it was alright. Sometimes in shipping things get banged up. Either the seller or Bradley will come to the plate to fix your problem. If it had been me I would of at least seasoned the unit for a test run before planning a meal just so I new all was in working order. Good luck and keep us posted.
There are a couple of guys on here that may be able to help you when they see your post. If it were me, I would call Bradley's customer service. They have a good reputation and will probably take care of things in short order. Keep us up to date.
In the mean time. I suggest doing the smoke portion manually and then finish with the indoor oven.
Oops. I clicked to fast and see that Ice has already responded.
Well, thats what I was doing, seasoning it, while I was making up the meat. I can easily enough barbeque the meat I guess. I tried pulling the chord pulling trick, it didnt work. I think there is a problem, I took the unit apart, and it seems like everything is fine. I clicked the little micro switch, and nothing happend. The thing that sucks, is I live an hour away from the Canadian Tire, I live on a farm. I HATE when things I buy new dont work. They could maybe try testing them a bit before shipping them.
I will call custome service right now. Stand by.
I hear you there Snyd. I have to drive into Anchorage if I want to get to a dealer. Four hour round trip. I hate that when you buy something new and it doesn't work. Shot a portable stereo once just for that reason :D ;) Had the boss lady upset but dang it sure felt good! :D ;)
Ok, so how is this for customer service. I called the Bradley company, and a nice lady answered. I told her about what went down, and explained how I checked everything inside, connections, clicked the little switch, etc. So, she said... "Sumthin wrong there mister. We be sendin' you a new one eh!" So, its in the mail.
I cant complain too much about that I guess. Sucks the huge hieney that it doesnt work, but they are looking after me. I am just going to do all this meat manually. no big deal I geuss hey? I will take this one apart real good, and see if I can see anything else, but it sounded like the little motor was trying to go, but couldnt.
I will let you know how this batch o' grub is! Might even take some pics. --Bob Snydmiller
Glad they backed you up Snyd. They have a very good track record so far with everyone. Sorry it messed up your first smoke though. Have a great weekend.
Welcome to the forum Snyd, sorry to hear of your problems. I know first hand how you feel as I had two cr*ppy smoke generators before I got a good one. Really frustrating when that happens but the hopefully things will get better.
Good luck with the replacement. :)
Snyd;
Welcome to the forum. Like others I'm sorry to hear about you problem, but there is one more thing you should check. Something may be blocking the mechanism. Check the feeding tube to make sure you didn't insert it too far. Also I'm a little brain dead this afternoon; what does IT stand for?
Hey Snyd. Do you work in Central Alberta? K3?
Thats funny.. why yes, I DID work at K3 for 14 years. Who you meeeester? I work for EnCana now.
HAB-- IT Stands for nothing. I meant it, as in the puck advancer thingy. I think you and I will get along just fine. I Have already made plans to make some Chiplotles!
I worked there for 9 months November 2005- August 2006. plant op. Separation anxiety made me leave. Im Back in BC now.
So I see yer not having too much luck with your smoker huh?
Dan Carter.
Separation axiety? What do you mean by that exactly?So, I was gone by then. You saw the picture of me thrashing Darcy in the sand pit then? LOL
Sorry to be off topic.
I gave you an add on FB. and yes, I remember the Darcy thrashing pic. ;)
Hope you get that smoker up soon. I love mine. I have a few recipes posted in the meat section and the recipes in development section you may like to try. and the ABT's are great as well. Enjoy!!
An add on FB??Sorry man, dont know what that means. How did you recognize my name? Thats kind of funny in my mind.
I'm gonna "drink at a distance" on this one!!! :)
I'm right there with you, LQ, and I'd bet Arcs is even farther away than we are... ;)
Ya think???:)
Betcha! Come on in here arcs!
Okay. I am, drinking at a distance......... :D :D :D
In a galaxy far, far, away........
HOLY CRAP!!! Figgured out what ATB's are... MAN am I HUNGRY NOW!!! Geez.. I gotta pick up some Jallies. Wow, that sounds good. I have made them on the barbeque ( Canucklehead for grill) and they were excellent. But, out of the OBS.... meeeee-an!! That sounds good. What do you think the best smoke is for them?
Ok. So you know I worked at that gas plant a few years back. You were gone before I started there though. Around the lunch table you were talked about like a legend and the picture of you thrashing with Darcy S in the mud is still on the wall in the lunchroom. I met a lot of good people there. Great plant. Gus C, Derrick S, Nicole G, Will L, just to name a few. Irvin B hired me. I had issues moving from home here in Kitimat BC when my plant shut down and laid us all off so I moved there. I was not used to that kind of move having the wife here working a good job, so I came back and got a hospital job. FB=Facebook
I love the coast!
Nice to finally meet the legend.
Dan
Ok, now THAT is funny. A legend huh? Wow... too bad they wouldnt have told me when I was there. Ha Ha... A legend. I dunno about that. Just a normal bull headed german dummy. I have to admit, that made me laugh.
We still keep in touch with a few guys. Derrick and his wife, cause he and I were on shift quite a while, and his daughter and mine are good buddies. Palmer, cause he was on my crew, and he is just a good dude. Well, lots of the guys. Yeah, it was a fun place to work for me, cause the guys were so good.
Ahhhh... FACEBOOK!! oK, I will add you as a freind.
Man, did my ribs and brisket and chicken ever turn out good. I think that I left a few bisquettes a bit too long, cause of having to do it manually. The smoke was a teeeeny bit bitter, but man was that juicy, tender meat.
The legend.. thats funny.
Good ole Fox Creek. Ernie O's and the Grizzly. Just a little too small for me tho. I am gonna try and get Derrick here in Kitimat one of these years for fishing. Smoke up some springs (Kings to the Americans). He was talking about it a few times when I was there.
Yup, my uncle had his boat moored in Kitimat. It was one of the larger boats in the docks down there. I think it was a 44' Bayliner. Leather interior, marble counter tops, twin 330 hp cummins diesels. We fueled up every day in Hartley bay, and stayed a few nights in that little secluded bay.. McDonalds bay? Cant remember, but we could only get in there during high tide.
My dad is looking for a 28 to 30' Bayliner cabin jobby right now. He has bid on a couple in the states, but they keep saying they are tied up legally, or some stupid excuse. Looks like they dont want to sell to Canadians or something. He hopes to have one soon though, cause we will be down there again fishing. I caught a 65lb halibut last time, but it was a bit too big. The meat was pretty grainy.
Alright Bradley! My replacement smoke generator showed up yesterday! All I need to do is test it, and see if this one advances the pucks. Have to pick up some ribs I guess, and make up a meal. My temp control plastic thingy cracked the first time I used this thing too, but IM not going to worry about that.I have used it twice already, just manually changing out the bisquettes. Thats pretty darn good customer service. --Bob
Bob
Once you get the generator sorted out I would give them a call and have them send you a new plastic panel. It's a noted problem and you don't want moisture getting into it from there. Here is a current post on it which has a few solutions as well.
http://forum.bradleysmoker.com/index.php?topic=7037.0
Mike
Ok mike, will do! I guess that sliding rheostat in there probably doesnt like moisture huh? It is finally getting back to normal weather here, so I will have to do up some ribs and maybe some chicken. Cant wait. No lie, we got three feet of snow. I was starting to get the itch to start seeding, the ground was drying up, things were looking great. Then, BAM. The snow was so deep, I had to stop a few times, cause the snow was piling up on the hood of my company truck, and I couldnt see!
Its almost barbeque and smokin time! Yummmm.
Hard to beat Bradley's Customer Service. Good luck Snyd.
-Brian