Has this happened to anyone else? My SSR is stuck on suppling an output to heater with the input disconnected even. Just ordered a replacement.
Hi Starship
The only one that I have heard of that failed was mine. I was building my first PID and had a bad SSR right out of the box but it would not allow any current through it at all.
I have never heard of anyone else having any problems. I would send Auber an email. They are really good at replying very quickly.
Let us know how you make out.
Mike
I can not say enough good for Auber! My PID was bad out of the box new, I sent it back (after email troubleshooting) and they cover postage, repaired and sent it back. And then the SSR failed.
Long story short, I am pressed for time, and want to cook not trouble shoot controls. So I ordered the programmable "Plug & Play" and emailed them and explained why.
Then THEY insisted that I send PID back and they are refunding my money.
This company has my full trust and respect.
That's excellent Starship! ;)
Sorry to hear you had the problem but it really is nice when you have the pleasure of dealing with a company that cares and has a high level of customer service. Auber, like Bradley, truly do have customer service second to none. ;)
Mike
Quote from: starship on March 14, 2009, 09:45:26 AM
I can not say enough good for Auber! My PID was bad out of the box new, I sent it back (after email troubleshooting) and they cover postage, repaired and sent it back. And then the SSR failed.
Long story short, I am pressed for time, and want to cook not trouble shoot controls. So I ordered the programmable "Plug & Play" and emailed them and explained why.
Then THEY insisted that I send PID back and they are refunding my money.
This company has my full trust and respect.
Did you have a heat sink on it?
Yes, a big one. With no heater connected and thus no current, the output voltage was stuck on.