Fired up my new Bradley last weekend for a first run and got some pretty good babybacks out of it. So, this being my birthday and all, I figured I'd give it a try with a brisket. Things started well this morning as I loaded my 8 pounder and enough bisquettes to last about 6 hours. No problem for four hours. Then, I notice the smoke generator did not show power and was not generating smoke. Pulled the fuse and saw it was blown. Ran to Westlake and picked up a few spares (with consultation to be sure I got the right one). Put the fuse in, turned on the power to the generator and it did indeed show power. Went ahead and advanced a new bisquette over the burner plate. 45 minutes later, nothing. Felt the burner plate and it's not hot other than from the heat of the smoker. Turned it off for 15 minutes and then back on for 30 to see if maybe a reset or something would work. Nothing. So now I'm cooking a non smoked brisket and am dismayed to think I got a lemon out of the box. If anyone has any ideas I'd sure appreciate it. I'll call Bradley customer service tomorrow, but I'd love to have some smoke today!
Mamba,
I have no experience with anyone who has blown a fuse, so I'm not much help there. Are you sure there's nothing else on that circut and is the smoker keeping good temp? Not using an extension cord, are you?
If you got 4 hours of smoke on it, I wouldn't think of your brisket as "ruined", just maybe not quite as smoky as you like.
Kirk
http://www.chezbubba.com
Ya think next time I check into a hotel & they ask "Smoking or Non?" they would mind?
Did the unit blow the second fuse? Will the box itself get hot when you turn on the heat?
Olds
http://rminor.com
The smoke box itself is working fine and the Brisket is indeed cooking along just fine. I had the cooker plugged directly into the wall right next to the smoke generator. No extension cords used for either one. I just looked down and saw the smoke generator light off while the cooker was still working. Changed the fuse and the light came back on the smoke generator and it will advance pucks just fine on its own. Unfortunatly, since it stopped burning them, they were just dropping into the water pan. I notice it looked like some drippings from the brisket had fallen onto the generator, but I'm not sure if that would hurt anything since it was all inside the smoker where I'd imagine drippings usually fall anyway. Other than that, I have no idea. It looks like everything is working just fine except it's not burning the bisquette.
Is there anything else on that circuit, like a furnace, hot water heater etc, that will periodically turn on. Sometimes this will cause a surge. I did not blow a fuse in the BS, but I tripped a circuit, and latter learned that the furnace was on the same circuit (most have been an apprentice electrician who wired my place). I never had a problem until the colder weather and the furnance kicked in. Anyway I purchased a surge protector made by Stanley from Home Depot, that could handle the wattage and amps that the Bradely uses. Since then I haven't had any more problems.
If it is moving your pucks and not burning them then I would call Bradley. Sounds as if you got something defective.
Olds
http://rminor.com
Hi Mamba,
Welcome to the Forum--sorry you're having a rough start. When you call Bradley, ask for Cassandra and she'll take good care of you. If she's not it, don't worry--they're all helpful. Let us know what happens [:)]
John
Newton MA
Well, I just got off the phone with Cassandra at Bradley. Very nice. They are going to ship me a new generator today as they had a set of generators with a malfunction such that, if the fuse goes, it basically means for that set of generators that they were shot as well. Very good customer service in my opinion.
By the way, I did get a few hours of smoke on the brisket yesterday and the final product turned out great. I didn't time it right (figured an 8 pounder would be done in around 12 hours), so I had to finish it in the oven for about 30 minutes at 350 to get it to 190 internal temp. Even with all the diversions, it was the best I've ever made and comparable to any I've had in restaurants. My wife will second that!
Can't wait to get the new generator and try again this weekend with full smoke and Bradley. Thanks for your help and feedback yesterday. It made a big difference when I was trying to figure out if I could fix the problem or not.
Chris
Glad it worked out for you..
Bradley is a first class act as you now know.
Olds
http://rminor.com
<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"><i>Originally posted by mamba</i>
<br />I had the cooker plugged directly into the wall right next to the smoke generator. No extension cords used for either one.<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">Chris,
Not that this had anything to do with your problem, but for future reference, the smoke box should be plugged into the generator, not directly into the wall. Otherwise, there is no fuse protection for the smoke box.
Kirk
http://www.chezbubba.com
Ya think next time I check into a hotel & they ask "Smoking or Non?" they would mind?
Sounds like another success story for Bradley Customer Service! [:)]
John
Newton MA
Thanks for the advice on the connect. I'll plug them together from now on. Ready for a smoke as soon as the generator show up!
OK, this is really too good to pass up. You know the situation from the thread above. Well, I called Cassandra at Bradley Monday morning and, as I mentioned, she was very helpful. Then, poof! Come Tuesday a box is delivered to our house and it is my smoke generator replacement! I was just hoping it might show up before next weekend, so I was just about bowled over to see it show up the next day. If that's not great service I don't know what is! Here in Oklahoma that kind of approach goes a long way. Thanks again for your advice and thanks to Bradley!
I would suggest to all of you that have benefitted from Cassandra's excellent service, that you send an email to Wade Bradley & tell him how much you appreciate the fine employee he has. Hopefully this will result in Cassandra getting a raise to the point where she never wants to leave the company.
This level of service has not always been the case and it's in all our best interests to make sure she sticks around.
And no, I've never met her or have anything other than continued great service to gain. But I do have to ask this. Is it just me, or does she sound really hot?[;)]
[email protected]Kirk
http://www.chezbubba.com
Ya think next time I check into a hotel & they ask "Smoking or Non?" they would mind?
I'll for sure put in a nice word for her as she is very good. As far as being hot, I can't say. But, I know if I tried to say it my "wife filter" would kick in and I'd get thumped upside the head! So, I'll just say I'm sure glad she works for the company!
<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"><i>Originally posted by Chez Bubba</i>
<br />I would suggest to all of you that have benefitted from Cassandra's excellent service, that you send an email to Wade Bradley & tell him how much you appreciate the fine employee he has. Hopefully this will result in Cassandra getting a raise to the point where she never wants to leave the company.
This level of service has not always been the case and it's in all our best interests to make sure she sticks around.
And no, I've never met her or have anything other than continued great service to gain. But I do have to ask this. Is it just me, or does she sound really hot?[;)]
[email protected]Kirk
http://www.chezbubba.com
Ya think next time I check into a hotel & they ask "Smoking or Non?" they would mind?
<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">
Uh, Kirk, I think if Cassandra peruses the Forum she's probably somehwere between [:I] and [:(!]. Hope you're not [8] and end up with a [B)] . . . [;)][:D][:D]!
John
Newton MA
I've never talked with Cassandra, so Kirk I don't know if she sounds hot or not. However, I did deal with a very nice young lady:
Katie Husband
Bradley Technologies
1609 Derwernt Way
Delta, BC V3M 6K8
Telephone # 604-270-3646
Toll Free # 1800-665-4188
Fax # 604-279-0553
[email protected] And I will not comment on her voice!!! That is between her, me and my smoker~~! [^]
http://rminor.com
<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"><i>Originally posted by Oldman</i>
<br />And I will not comment on her voice!!! That is between her, me and my smoker~~! [^]
<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">
What goes on with your Bradley, stays with your Bradley!
SmokeOn,
(http://www.azbbqa.com/forum/phpbb2/images/avatars/gallery/AZBBQA/mallardsmall.gif)
mski
Perryville, Arkansas
Wooo-Pig-Soooie
If a man says he knows anything at all, he knows nothing what he aught to know. But...
Hello to all the forum members I have be lurking around for a short time now reading the comments finaly decided to join the forum. I have owned a Black Smoker for about Three months now. Mine came damaged (broken temp control switch) I have also talked to Cassandra at Bradleys very nice and polite young lady by the sound of her voice i would say probibly say hot too. I also recieved my new parts the next day [:D] <i><b>Great customer service</b></i>. Cassandra is tops in my book. We also should be thanking the man or woman who does the shipping for them if they are not doing their job nobody would be getting good service.
You don't mean just hot...you mean SMOKIN'!
Bill
<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"><i>Originally posted by JJC</i>
<br />Uh, Kirk, I think if Cassandra peruses the Forum she's probably somehwere between [:I] and [:(!]. Hope you're not [8] and end up with a [B)] . . . [;)][:D][:D]!
John
Newton MA
<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">From my conversations with her, I'd judge her personality to be more of a [:I]. Besides, she knows I'm married & not a real threat anyway.
<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"><i>Originally posted by Oldman</i>
<br />I've never talked with Cassandra, so Kirk I don't know if she sounds hot or not. However, I did deal with a very nice young lady:
Katie Husband
Bradley Technologies
1609 Derwernt Way
Delta, BC V3M 6K8
Telephone # 604-270-3646
Toll Free # 1800-665-4188
Fax # 604-279-0553
[email protected] And I will not comment on her voice!!! That is between her, me and my smoker~~!<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">Oh sure, Katie's protected but my wife is not![:D][:D][;)][:D]
FWIW, I have talked to Katie a few times and she too did an excellent job. I'm kind of thinking though that she is no longer there. That's why I made the comment about letting Wade know how good of a job Cassandra does. Pay the good ones enough so they'll stay.
<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"><i>Originally posted by Smokie</i>
<br />Well guys one of the perks of living in Canada is that I got the chance to meet Cassandra when i went to Bradleys to pick up a new heat element. Kirk she not only sounds hot but she is HOT and a very nice young lady.<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">Pics? Links? C'mon, throw this old dog a bone![:D][:D]
Kirk
http://www.chezbubba.com
Ya think next time I check into a hotel & they ask "Smoking or Non?" they would mind?
Did I mention I had a problem with my smoke generator and it got fixed?
You guys are crazy! Now, I have to say after following these boards for a year before I bought my Bradley, I never thought I'd eventually start a thread (that would get this much attention) about hot versus not and have it anything to do with anything other than smokin something!
You people need to all load up and come visit Oklahoma! It's still hot down here (not today as it is snowing but it was 70 this past Monday). At times it has to do with the female persuasion and at others it does not!
I only hope the person in question finds this amusing and not inflamatory. Round these parts it's only one way or the other.
OK, now how about back to smokin stuff before one of us gets served for real. [;)]
<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"><i>Originally posted by mamba</i>
<br />Did I mention I had a problem with my smoke generator and it got fixed?
You guys are crazy! Now, I have to say after following these boards for a year before I bought my Bradley, I never thought I'd eventually start a thread (that would get this much attention) about hot versus not and have it anything to do with anything other than smokin something!
You people need to all load up and come visit Oklahoma! It's still hot down here (not today as it is snowing but it was 70 this past Monday). At times it has to do with the female persuasion and at others it does not!
I only hope the person in question finds this amusing and not inflamatory. Round these parts it's only one way or the other.
OK, now how about back to smokin stuff before one of us gets served for real. [;)]
<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">
'Round these parts, some folks might call this thread a shockah . . . right, Humpa? [:D][;)]
John
Newton MA