BRADLEY SMOKER | "Taste the Great Outdoors"

Consumables and Accessories => Accessories => Topic started by: Kitchen Commander on October 04, 2011, 07:12:30 am

Title: Maverick Customer Service
Post by: Kitchen Commander on October 04, 2011, 07:12:30 am
I purchased a Maverick ET-73 at the same time I got my OBS.  I was pretty pleased with the performance of the thermometer until the 3rd time I used it.  The smoker temp reading was between 300 and 400.  After foooling around with it a bit and posting on here I figured out that it was a bad sensor.

I called Maverick customer service in NJ this morning (732-417-9666).  The customer service rep was very pleasant and professional and said they would send one out to me at no charge.  I had not registered the warranty yet, but I hoped that I wouldn't have to pay since, I'd only had the thermometer for a week.  I was prepared to pay the $12 if I had to.

It's nice to know Maverick stands behind their products as they did.
Title: Maverick Customer Service
Post by: mikecorn.1 on October 04, 2011, 08:18:16 am
Nice!!


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Title: Re: Maverick Customer Service
Post by: cajunboudreaux on October 04, 2011, 08:56:30 am
Good to know, Thanks for the info.
Title: Re: Maverick Customer Service
Post by: lumpy on October 28, 2011, 04:43:01 pm
Same thing happened to me. No questions asked, they just sent me a new probe.
Title: Re: Maverick Customer Service
Post by: viper125 on November 07, 2011, 07:33:04 pm
There sending me one also for my 2 week old 732. But not until they receive my old one.