puck advance button quit working??

rmdodson · March 03, 2010, 03:42:38 PM

Please help me out here folks... ???

This is my 2nd smoke & I just stuck in 5# pork butt & 2 pans beans. Butt looks good & beans taste good but are soupy (naturally). Advance button pushed 1st puck out & will not push out any more. Help?

For now I put 2 more pucks on the tray in the smoker so smoke is going. Will the Bradley resume pushing out pucks? Or am I screwed for tonight & need to put my goodies in the kitchen oven? >:(

Thanks, Rhonda

squirtthecat · March 03, 2010, 03:49:59 PM

It should cycle on it's own every 20 minutes, whether you pushed the button or not. Go check it when you think 20 is up, and see if it has pushed the next puck off.

rmdodson · March 03, 2010, 03:54:01 PM

Thanks, squirt...that's in about 10 min...
BTW, MY cat is here pawing on me for attention!

rmdodson · March 03, 2010, 04:02:23 PM

Ok, crisis averted. Pucks are advancing on their own & we're SMOKIN'!! :D

Now for the hard part...waiting! Thanks again, squirt!

squirtthecat · March 03, 2010, 04:14:21 PM

Good deal!

squirtthecat · March 03, 2010, 04:19:13 PM

My puck advance button sticks (engaged) all the time now, so I'm almost afraid to push it. I just load the tube, then slide in a couple by hand and let them go...

Bradley (Head Office) · March 03, 2010, 06:02:44 PM

Quote from: squirtthecat on March 03, 2010, 04:19:13 PM
My puck advance button sticks (engaged) all the time now, so I'm almost afraid to push it. I just load the tube, then slide in a couple by hand and let them go...

Hi Squirt

Give me a call at the office and I will arrange to send you out a new advance button
or PM me your shipping info and serial number of your smoker and I will take care of it for you.

Brian

classicrockgriller · March 03, 2010, 09:33:40 PM

Quote from: Bradley (Head Office) on March 03, 2010, 06:02:44 PM
Quote from: squirtthecat on March 03, 2010, 04:19:13 PM
My puck advance button sticks (engaged) all the time now, so I'm almost afraid to push it. I just load the tube, then slide in a couple by hand and let them go...

Hi Squirt

Give me a call at the office and I will arrange to send you out a new advance button
or PM me your shipping info and serial number of your smoker and I will take care of it for you.

Brian

Unsolicited Customer Service! Unbelievable!

Brian, You and Bradley are Top Notch.

Quarlow · March 03, 2010, 11:55:15 PM

Service with a smile ;D. Who could ask for better than that! You rock Brian.

MPTubbs · March 04, 2010, 04:36:14 AM

CRG hit it on the nose!

Very cool!

squirtthecat · March 04, 2010, 06:27:48 AM

Quote from: classicrockgriller on March 03, 2010, 09:33:40 PM

Unsolicited Customer Service! Unbelievable!

Brian, You and Bradley are Top Notch.

Ditto from this end! I swapped a couple PMs with Brian, they were able to locate my serial # in their system, and the replacement parts are shipping out today... Happy Happy Happy.

Thumbs up, Brian!

squirtthecat · March 04, 2010, 06:26:36 PM

Last update (and sorry for the hijack, Rhonda)

I got an email from Brian early this morning, followed up by an email from the Illinois-based warehouse that is shipping my replacement parts out today, w/ tracking #s.

We're good to go!

rmdodson · March 04, 2010, 06:45:43 PM

Excellent! Glad I could be of service ;D

classicrockgriller · March 04, 2010, 07:13:05 PM

Kinda ironic,

The guy that helps gets help.

A true case as to why Bradley (Co) and the Forum (Us) ROCK!

ottawasmoker · March 05, 2010, 04:33:45 AM

This is awesome!