Kudos to Bradley!!!

Started by SoCalBuilder, April 15, 2011, 05:10:36 PM

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SoCalBuilder

April 15, 2011, 05:10:36 PM
I got my OBS back in Oct. 2010 and have used it most every weekend. For whatever reason, the heating element took an early retirement. I was feeling pretty proud of myself as I had a spare (been to lazy to do the 2nd element add-on). Called Bradley this last Monday and ordered the replacement, but was told they were on backorder. Once again, I threw out my shoulder patting myself on the back cause I was so prepared ;)

Well today, Friday, I get home and there is the replacement element from Bradley ;D

Now that is what I call service!!!

OldHickory

#1
April 15, 2011, 05:47:37 PM
Bradley has a reputation for good service and support.  I am waiting on a second element to install from Yard and Pool, probably won't be too long now.
Bradley DS4 with Auber PID and dual element mod
Char-Broil SRG
Weber kettle with rotisserie
Charmglow 5 burner with rotisserie pgg
Pit Barrel Smoker

We the people own this United States Of America,and the Constitution is our owners manual.

ghost9mm

#2
April 15, 2011, 06:17:47 PM
Really glad to hear these kind of comments..If you just read through sections of this forum you will find that Bradley goes that extra mile to take care of the products they sell...some problems yes but they seem to be working the elements problem out...Just saying.
Digital Bradley Smoker with Dual probe PID
The Big Easy with Srg grill
MAK 2 Star General
Char Broil gas grill

OU812

#3
April 15, 2011, 06:28:07 PM
Quote from: ghost9mm on April 15, 2011, 06:17:47 PM
Really glad to hear these kind of comments..If you just read through sections of this forum you will find that Bradley goes that extra mile to take care of the products they sell...some problems yes but they seem to be working the elements problem out...Just saying.

Just sayin.  ;)
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