Heating element toast, approx 6th smoke, very sad :(

Louie_Sausage · June 26, 2011, 04:24:05 AM

Well at least it was during the preheat, could have lost 5 pounds of 48hr marinated jerky.

Too bad I lost the receipt, and it's Sunday, hope a new element isn't too expensive.

Things I tried,

unplug and plug in all connections
plug the element directly to the wall
in the process of moving so no idea where my multimeter is.

bah. even got up at 4am to get the smoke started before work.

muebe · June 26, 2011, 05:05:31 AM

Sorry to hear that....Just give Bradley a call. Even without the reciept you should be able to get a new element. Did you register your smoker? They should have that info ;D

SL2010 · June 26, 2011, 06:03:47 AM

Yes they only need the number off the back and the part will on the way very easy to swap out you will be up and smoking in no time

smoker pete · June 26, 2011, 07:47:38 AM

Customer service is all well and good but what about the 5 lbs of marinated jerky? What are you thinking about doing?

I feel your pain ... Had my elements die in the middle of smoking some steelhead a couple of days ago. Fortunately I was able to use a pellet grill to finish the job >:(

Louie_Sausage · June 26, 2011, 08:38:31 AM

Quote from: smoker pete on June 26, 2011, 07:47:38 AM
Customer service is all well and good but what about the 5 lbs of marinated jerky? What are you thinking about doing?

I feel your pain ... Had my elements die in the middle of smoking some steelhead a couple of days ago. Fortunately I was able to use a pellet grill to finish the job >:(

I was just going to throw it in to the freezer, I think it will be ok.

Found my multimeter, just in the process of testing the connections.

GusRobin · June 26, 2011, 08:42:10 AM

or you can cold smoke the jerky for a hour 9or whatever your desired smoking time and finish in the oven

Louie_Sausage · June 26, 2011, 09:05:20 AM

it's defiantly the element. I'll phone Bradley on Monday. We are in the middle of a postal strike here in Canada, this could take a while.

Thanks for the tips guys.

Toker · June 26, 2011, 09:27:25 AM

The strike is over!!! :) They will be back at work maybe Tuesday or late Wednesday.

ghost9mm · June 26, 2011, 10:54:18 AM

As others have said the Bradley company will take good care of you, and really sorry to hear you lost an element, I keep a spare just in case my goes out

Louie_Sausage · June 28, 2011, 07:24:03 AM

new element on the way, should see it here by the end of the week. Warrantied. Great customer service btw.

Bigbirdoffroad · June 28, 2011, 01:40:11 PM

Mine went out on the 5th or 6th smoke too. I ordered one from Yard and Pool. I had it in 2 days. I also called Bradley and Lance took care of me. So the one Bradley sent I'll keep as a spare, just in case. Good luck Louie!!! Can't wait to hear how your jerky comes out.

johnredcorn1 · June 30, 2011, 02:50:45 PM

Just doing my 6th smoke and guess what burner gone. Put my pork butt in at 10:30 it stalled at 167 after 5 hours or so went to check an hour later and the Maverkic probe was at 140 and going down when it had been at 220. At least it got the smoke now finishing in the oven. Was going to smoke a turkey tomorrow, but not now. Maybe on the grill and get some smoke on it that way.

Louie_Sausage · July 01, 2011, 03:23:04 AM

3 Days later and the element is here, just in time for the Canada Day Long Weekend. I just hope the jerky is still ok.

Excellent customer service from Bradley. Very happy :)

GusRobin · July 01, 2011, 12:35:38 PM

Quote from: johnredcorn1 on June 30, 2011, 02:50:45 PM
Was going to smoke a turkey tomorrow, but not now. Maybe on the grill and get some smoke on it that way.

Or use the smoke generator and smoke it in the Bradley for an hour or two and then in the oven (or grill)