Heating element

[Colinj]

Hello all. I am new to the Bradley smoker and love it so far. I have only cold smoked so far and recently tried to make a batch of jerky. My heating element would not warm the smoker over 100 degrees and sat for 25 min on high. Element was not even close to glowing red. I live in Canada and upon closer inspection seen 240 volts  500 watts on the heating element. Did I receive a European element or is this correct for north American voltage? The bisquets burner and smoker have the stickers with 120 volts clearly marked on it.

[cathouse willy]

If the element is marked as 240 volts it's the wrong one for Canada, Call Bradley