Broken Bradley

Phone Guy · April 25, 2005, 05:49:44 PM

While checking on my bacon Saturday I noticed what looked like a drip running down the plastic just above the temp adjuster. It turned out to be the plastic itself broken about midway up to the top to the bottom of the door. I have not dropped or abused it in anyway it sits on the patio table outside. Has anyone else had this happen? I am thinking it was shipped that way. Its a fine break and not very noticable. I placed a call to Bradley on Saturday and am waiting for a response.

Chez Bubba · April 26, 2005, 02:57:49 AM

PG,

It's a fairly common occurance & really isn't a big deal unless you allow liquid to drain out of the bottom of your smoker. The only risk you run there is that the liquid will short-circut your temp control board.

You did nothing wrong, that is a minor design flaw with the unit and is almost bound to happen eventually. Bradley will replace it no charge, but it will probably happen again.

Correct smoking procedures will ensure that it never becomes an issue.

Kirk

http://www.chezbubba.com
Ya think next time I check into a hotel & they ask "Smoking or Non?" they would mind?

Phone Guy · April 26, 2005, 09:25:31 PM

Bradley Called and they are sending me a part. I didn't know they had called so I called them. They are very friendly and have great customer service.

Chez Bubba · April 27, 2005, 02:10:04 AM

They called you???? Hmmmm, we must have some lurkers.[;)]

And yes, the CS girls are wonderful & very professional to deal with.[:)]

Kirk

http://www.chezbubba.com
Ya think next time I check into a hotel & they ask "Smoking or Non?" they would mind?

JJC · April 27, 2005, 02:21:25 AM

Cassandra and Katie--come out, come out, wherever you are . . . [;)][8D][;)]

John
Newton MA

Chez Bubba · April 27, 2005, 05:17:06 AM

It's Spring Break don'tcha know![;)][}:)][:p][:D][:D][:D]

http://www.chezbubba.com
Ya think next time I check into a hotel & they ask "Smoking or Non?" they would mind?

Phone Guy · April 27, 2005, 05:49:23 AM

<blockquote id="quote">quote:<hr height="1" noshade id="quote">Originally posted by Phone Guy
 I placed a call to Bradley on Saturday and am waiting for a response.
<hr height="1" noshade id="quote"></blockquote id="quote">

As stated in my original post, I called them first and they returned my call.

whitetailfan · April 27, 2005, 03:56:57 PM

<blockquote id="quote">quote:<hr height="1" noshade id="quote">Originally posted by Phone Guy
 <blockquote id="quote">quote:<hr height="1" noshade id="quote">Originally posted by Phone Guy
 I placed a call to Bradley on Saturday and am waiting for a response.
<hr height="1" noshade id="quote"></blockquote id="quote">

As stated in my original post, I called them first and they returned my call.
<hr height="1" noshade id="quote"></blockquote id="quote">
You guys really thought that this was from lurkers??? If ever there was a member who had the initiative to call...
..
..
..
wait
..
..
..
here it comes
..
..
..
..
he is the phoneguy[:I]

whitetailfan
"Nice Rack"
Lethbridge, AB

psdubl07 · April 28, 2005, 04:35:25 PM

Mike, throw a little 5-min epoxy over the crack....as good as new!

Phone Guy · April 28, 2005, 08:55:10 PM

I would take your advice on the epoxy but Bradley is already shipping one. Besides the smoker is only a couple weeks old. I think if this is a design flaw, it shouldn't be too hard to fix. Maybe some reinforcement on the inside of that area or use a Stainless Plate in that area. Not sure.

JJC · April 28, 2005, 10:43:51 PM

PG,

Keep your old door and fix it with the epoxy as psdub suggested--then you'll have a spare part!

John
Newton MA

Phone Guy · April 28, 2005, 11:55:50 PM

Thats a great Idea. Thanks.
I talked with my Wife, the part came today.

JJC · April 29, 2005, 01:39:53 AM

Bradley customer service is like a drum without a head on it . . . you just can't beat it! [:D]

John
Newton MA

Phone Guy · April 29, 2005, 04:46:49 PM

[:D][:D][:D][:D]