Auber bubba puck problem

[punchlock]

What a fantastic demonstration of Bradleys commitment to service and customer satisfaction. 

Bravo well done?

[Paddlinpaul]

That is incredible. I was at a party last night serving up pulled pork I made to close to 30 people and they all asked me how I made it so good. I told them it was the Bradley with a lot help from the fine folks on this forum. Just another reason to blow the Bradley horn!
I'll call in the morning.

[Paddlinpaul]

Spoke with Brian this morning, everything is taken care of. Best customer service I have seen in years!

[TestRocket]

Yea, they did me right with the cracked OBS face plate!

[Dottiebears]

Is the OBS face plate cracking a pretty common problem?   I just ordered my second replacement in two years.

[Habanero Smoker]

Mine has cracked, I'm not sure if it is common, but there have been many reports. Keep in mind that this forum is a place where users that have problems seek help, so reports of problems can be slanted to how often this may occur.

Here is a link that has worked for some of us, not all:
Cracked Face Plate

I have to update the information; because some suggest that drilling the center hole  of the face plate a hair wider may also help.

[Dottiebears]

Mine didn't just crack, it split around each screw and the only thing keeping it together at all is the wires--which it's hanging from.   When I pick the smoker up to move it, the plate just dangles.  Once I can see, twice I think either I'm doing something wrong or it's a faulty system.

I should probably ask this as a separate question, not in a puck thread....