Need some help for my wife. Her laptop wont do some certain MS updates. she gets an error saying blaa blaa cant update this file.
I will try to post what update she cant get.
Thanks
Lay it on us, brother..
Yeah, let us know.
My wife's computer was downloading and applying the SAME update, requiring a reboot, every day. I finally turned off auto-update.
I leave automatic updates on, but I throttle them back a bit...
From IE, go to Windows update.
Click 'custom':
(http://lh3.ggpht.com/_CbvAIVzmFFM/S22FmvpfM-I/AAAAAAABENI/IoyrU5mLLwA/Fullscreen%20capture%20262010%2090657%20AM.jpg)
I only have one 'High Priority' update waiting.
(http://lh4.ggpht.com/_CbvAIVzmFFM/S22FP-sjdII/AAAAAAABEMs/Nl6tSQaNJMs/Microsoft%20Windows%20Update%20-%20Windows%20Internet%20Explorer%20262010%2090524%20AM.jpg)
Uncheck it, and check the box that says "Don't show this update again".
You might have to do this to a bunch of the updates, and then let them come through one at a time.
And when you apply the updates, make sure you pick the 'advanced' option, and you can control what gets installed there...
It just wont install any updates, says i need to contact MS and have a folder rewritten.
Way to techy for me so i just leave it alone
Quote from: NePaSmoKer on February 06, 2010, 07:15:53 AM
It just wont install any updates, says i need to contact MS and have a folder rewritten.
Way to techy for me so i just leave it alone
Can you get a screen shot of that? Sounds fishy..
When the message is up on the screen, press ALT+PRT SCRN. Fire up paintbrush (click start + run and type 'pbrush') and paste that image in. Save as a JPEG, and you can upload it to PhotoBucket from her laptop.
I'll concur with STC on this one.
Smells fishy.
Ok i will try that just as soon as i can pry her from MW and pogo ;D
If nothing else if you have a legit copy of Windows you can do a repair. Then your Windows update(s). However, be forwarned if you do this you may have to reinstall some or all of your programs if the repair changes your registry.
This is not hard to do but it could take quite some time.
BTW what OS version do you have?
she has vista.
her IT guy at her work said she might have some sort of malware running keeping her from the updates
Quote from: NePaSmoKer on February 06, 2010, 08:41:27 AM
she has vista.
her IT guy at her work said she might have some sort of malware running keeping her from the updates
That would be my first guess also without seeing it in person.
Have her take it to work with a couple bags of Nepas Snack Sticks and jerky..
Those IT guys will be fighting each other to help fix it. ;)
Quote from: squirtthecat on February 06, 2010, 08:56:31 AM
Have her take it to work with a couple bags of Nepas Snack Sticks and jerky..
Those IT guys will be fighting each other to help fix it. ;)
That puts a whole new spin on:
"Will
work for food"
I've been using a free Anti-malware program. Seems to work well for me.
AntiMalwarebyte's Anti-malware
http://www.malwarebytes.org/
Good luck.
Quote from: pensrock on February 06, 2010, 09:18:13 AM
AntiMalwarebyte's Anti-malware
http://www.malwarebytes.org/
I've heard good things about that package as well. Some of the guys at work run it on their kids computers.
Quote from: pensrock on February 06, 2010, 09:18:13 AM
I've been using a free Anti-malware program. Seems to work well for me.
AntiMalwarebyte's Anti-malware
http://www.malwarebytes.org/
Good luck.
Pens beat me to it while I was looking up the download link, just download and install the free version from there if you have any malware it will pick it up for you, great program I run it all the time
leftcoast
I've had some problems with Malware that was only removable by a rootkit detector. I downloaded AVG rootkit and it took care of stuff Symantec, Spybot, and other commercial stuff couldn't touch.
Free download here:
http://www.brothersoft.com/avg-anti-rootkit-free-60621.html
Good luck!
If she is running Vista, why is Windows update trying to install XP IE 8? And 64-bit at that.
Is her Vista a 64-bit OS? Not many people I know run the 64-bit OS unless they are gamers or need apps that require more than
3 gigs of RAM. I'm running Vista 64-bit at home with IE 8 and have no problems.
Could it be that she is only running a 32-bit version and that's why it's erroring out on her?
<-------- IT guy
Quote from: azamuner73 on February 06, 2010, 09:49:16 AM
If she is running Vista, why is Windows updates trying to install and XP IE 8? ANd 64-bit at that.
Is her Vista a 64-bit OS? Not many people I know run the 64-bit OS unless they are gamers or need apps that require more than
3 gigs of RAM.
Could it be that she is only running a 32-bit version and that's why it's erroring out on her?
<-------- IT guy
That was squirt's screenshot not the unhappy computer.
Quote from: azamuner73 on February 06, 2010, 09:49:16 AM
If she is running Vista, why is Windows update trying to install XP IE 8? And 64-bit at that.
Yeah, that was my box here. 64-bit XP..
Dang.
I never took notice of the poster of the screenshot. :-[
Quote from: NePaSmoKer on February 06, 2010, 08:41:27 AM
she has vista.
her IT guy at her work said she might have some sort of malware running keeping her from the updates
If you can upgrade to Windows 7. Vista is a piece of chit. I not suggesting an overlay install, but a complete hard drive wipe and clean install of Win 7. Your life will be a whole lot easier after that.