As some of you guy know I have owned a masterbuilt electric smokehouse for the last year and half. Well this weekend it smoked its last smoke.... The cabinet will not get any hotter than 112 degrees. >:( >:( >:( I am going to call Masterbuilt and see what kind of support I can get from them. I have had mixed reviews from a few guys on this forum about their tech support. I know most of you guys are gonna be like "time for a Bradley" ;D ;D ;D And trust me, I would love to own a Bradley, but the timing just really sucks right now. With baby #2 coming any day now a new smoker is not in the budget. So wish me luck!
That is too bad Snelly. I have heard some good things about Masterbuilt smokers and their customer service so hopefully they will take care of your :)
You really need a OBS and PID....I know I had to say it :D
Good luck Snelly, hope they get you back up N running.
Aint there only 1 heating element in there?
Kinda makes me wounder how you can get 112, maybe its the thermometer.
I double checked the cabinet temp with my maverick.
UPDATE:
I spoke with masterbuilt customer service and they said they would extend my 1yr warranty if I can find my recite. So now I have SWMBO contacting Lowes to se if we can get a recite from 2 years ago. When I asked if they would just send the new element they said that they actually will send out a whole new unit. Pretty excited about that! Hopefully we can get a recite.
Glad to hear they are willing to help you out Matt
Thats GREAT news.
We were able to get an receipt from years ago at Menards,,, just had to swipe my card and guess the year, only took 3 guesses and about 10 min and I had it in hand.
Hope it works the same for your wife.
That's really great to hear..when a company comes forward and takes care of the people that buys their product.. :D
(http://i868.photobucket.com/albums/ab242/nepas1/new/DSC00301-1.jpg)
Sorry Matt
I had to.
Snelly, sorry to hear your troubles with master built smoker. am glad there willing to work with you on replacing it with recite hope all works out
NEPA - "Man Snelly, these moinks that I smoked in your masterbuilt turned out really great" (As he turns and noticed me snapping a quick blackmail pic)
NEPA - "Oh boy I sure hope Brian from Bradley never see's this picture"
Snelly (snickering)
(http://i70.photobucket.com/albums/i82/matts887/IMG00394-20101030-1635-1.jpg)
I knew I was saving this picture for something! :) :D ;D :) :D ;D
Quote from: SnellySmokesEm on June 13, 2011, 01:06:37 PM
NEPA - "Man Snelly, these moinks that I smoked in your masterbuilt turned out really great" (As he turns and noticed me snapping a quick blackmail pic)
NEPA - "Oh boy I sure hope Brian from Bradley never see's this picture"
Snelly (snickering)
(http://i70.photobucket.com/albums/i82/matts887/IMG00394-20101030-1635-1.jpg)
I knew I was saving this picture for something! :) :D ;D :) :D ;D
YEEEEEE OUCHIts a Photoshop i tell ya :D
That should give you motivation to get Lowes to find that receipt. :) That is very generous on Masterbuilts end.
If we dont hear back from them today I am going to go by there in person. It was actually Nepa's who got me thinking that Masterbuilt might fix/replace mine. When we were at the FL Smoke Out he was telling me a story about a friend of his who had a masterbuilt that had the element go bad and was able to get a new one even though it was out of warranty. Thanks again Rick!
Quote from: NePaSmoKer on June 13, 2011, 01:18:49 PM
Quote from: SnellySmokesEm on June 13, 2011, 01:06:37 PM
NEPA - "Man Snelly, these moinks that I smoked in your masterbuilt turned out really great" (As he turns and noticed me snapping a quick blackmail pic)
NEPA - "Oh boy I sure hope Brian from Bradley never see's this picture"
Snelly (snickering)
(http://i70.photobucket.com/albums/i82/matts887/IMG00394-20101030-1635-1.jpg)
I knew I was saving this picture for something! :) :D ;D :) :D ;D
YEEEEEE OUCH
Its a Photoshop i tell ya :D
BUSTED !!!!!
How could you Rick
It might not be so bad if you would maybe send me some moinks ;D
I don't who you are, now thats funny... ;D ;D ;D ;D
Its a setup i tell ya :D
I was forced to put the moinks in there. The turtle made me do it.
Quote from: NePaSmoKer on June 13, 2011, 07:12:51 PM
Its a setup i tell ya :D
I was forced to put the moinks in there. The turtle made me do it.
WOW, everyone's getting thrown under the bus now.... You might as well blame it on FLBR. After all he is the one that put those gloves on your hands....
Quote from: SnellySmokesEm on June 14, 2011, 06:43:07 AM
Quote from: NePaSmoKer on June 13, 2011, 07:12:51 PM
Its a setup i tell ya :D
I was forced to put the moinks in there. The turtle made me do it.
WOW, everyone's getting thrown under the bus now.... You might as well blame it on FLBR. After all he is the one that put those gloves on your hands....
Yeah yeah
Randy put the gloves on me.
Quote from: NePaSmoKer on June 14, 2011, 09:07:37 AM
Quote from: SnellySmokesEm on June 14, 2011, 06:43:07 AM
Quote from: NePaSmoKer on June 13, 2011, 07:12:51 PM
Its a setup i tell ya :D
I was forced to put the moinks in there. The turtle made me do it.
WOW, everyone's getting thrown under the bus now.... You might as well blame it on FLBR. After all he is the one that put those gloves on your hands....
Yeah yeah
Randy put the gloves on me.
Uh huh. Held you down and put them on you I did.
Quote from: FLBentRider on June 14, 2011, 09:39:39 AM
Quote from: NePaSmoKer on June 14, 2011, 09:07:37 AM
Quote from: SnellySmokesEm on June 14, 2011, 06:43:07 AM
Quote from: NePaSmoKer on June 13, 2011, 07:12:51 PM
Its a setup i tell ya :D
I was forced to put the moinks in there. The turtle made me do it.
WOW, everyone's getting thrown under the bus now.... You might as well blame it on FLBR. After all he is the one that put those gloves on your hands....
Yeah yeah
Randy put the gloves on me.
Uh huh. Held you down and put them on you I did.
:D :D :D
Not looking good. >:( We have put two calls in with the Lowes Corp headquarters and one visit to the local Lowes where we bought the MB and are not having too much luck.... Going on week two with no smoke. >:( :-\ :'(
Quote from: SnellySmokesEm on June 20, 2011, 10:03:47 AM
Not looking good. >:( We have put two calls in with the Lowes Corp headquarters and one visit to the local Lowes where we bought the MB and are not having too much luck.... Going on week two with no smoke. >:( :-\ :'(
Couple of things:
1) did you register the unit with MB when you bought it? Maybe you can ask them to look that up.
2) Did you pay by Credit Card? If so see if your credit card comapny can get you the statement for that period. It may have some info that will help the search.
3) See if the name tag has a mfg date. It it was close to when you bought it, maybe you can sweet talk MB to use that as "proof" that you bought it when you said you did.
4) Last but not least - trying crying and give the kid on the way plea.
Quote from: GusRobin on June 20, 2011, 10:11:08 AM
Quote from: SnellySmokesEm on June 20, 2011, 10:03:47 AM
Not looking good. >:( We have put two calls in with the Lowes Corp headquarters and one visit to the local Lowes where we bought the MB and are not having too much luck.... Going on week two with no smoke. >:( :-\ :'(
Couple of things:
1) did you register the unit with MB when you bought it? Maybe you can ask them to look that up.
2) Did you pay by Credit Card? If so see if your credit card comapny can get you the statement for that period. It may have some info that will help the search.
3) See if the name tag has a mfg date. It it was close to when you bought it, maybe you can sweet talk MB to use that as "proof" that you bought it when you said you did.
4) Last but not least - trying crying and give the kid on the way plea.
Gus, I dont believe I registered the smoker. We are waiting on the CC company to send the statement and I will look at the mfg tag and see what date is on it. Thanks for the advice! I will put another call into them.
Just to give ya'll an update....
I got the recite emailed from Lowe's on Wed. and I forward the email to my MB rep. Then on Thursday I had to cut the power cord and remove the manufacturer's plate and send that into MB. My rep said once they received everything they would release a new smoker out to me.
This is really a sigh of relief for me as a lot of you know how much I love to smoke and am not really in a position to buy a new smoker at this time. Thanks everyone for your advice and looking out for me.
That sounds great. Looks like you will be back to smoking just about the time that your maternity leave is up and you have to go back to work!!! Murphy's Law is working in full force in your world!!
How is Momma and Baby doing?
SWEEEEEEET!!!! ;D ;D ;D ;D Just got an email from MB with a tracking number for my new smoker. It will be here on Friday! Smoke's a rollin' this weekend!
WOOO HOOO!!!!!!!!!!!!!!!!!!!!!!!!!!
It is nice to see Masterbuilt stand behind their products Snelly ;D
So what are you smoking first?
Pulled Beef!
Yahoo!!! the man is gettin him a new smoker, I am sure you will have a great time breakin that one in...way to go...
So thw wife calls me to let me know I have received a box..... It seems as if the smoker arrived a few days early!!! WHOOOO HOOOO
My day is getting better by the minute! I cant wait to season that bad boy tonight!!!!
Were back in the saddle again.
Come on pulled beef.
Quote from: OU812 on July 13, 2011, 12:41:01 PM
Were back in the saddle again.
Come on pulled beef.
Here come smoking nirvana again for Snelly!! He better stay away from Momma though. He will be sporting a set of Irish Twins!!
Quote from: Tenpoint5 on July 13, 2011, 01:35:47 PM
Quote from: OU812 on July 13, 2011, 12:41:01 PM
Were back in the saddle again.
Come on pulled beef.
Here come smoking nirvana again for Snelly!! He better stay away from Momma though. He will be sporting a set of Irish Twins!!
lol ;D
The Box!
(http://i70.photobucket.com/albums/i82/matts887/IMG00683-20110713-2235.jpg)
So Shiny!
(http://i70.photobucket.com/albums/i82/matts887/IMG00684-20110713-2238.jpg)
Loaded up with Cherry pellets and ready to season.
(http://i70.photobucket.com/albums/i82/matts887/IMG00685-20110713-2251.jpg)
Smokes Rollin'
(http://i70.photobucket.com/albums/i82/matts887/IMG00688-20110714-0006.jpg)
(http://i70.photobucket.com/albums/i82/matts887/IMG00689-20110714-0006.jpg)
I noticed a few changes in this model. First the stainless steel inside is a matte finish and it used to be glossy. I also noticed the wood chip loaded has been modified to only fit half as much wood. I wonder if they were having a problem with fires. I know I had a fire or two on the old smoker.
Old loader is on the bottom.
(http://i70.photobucket.com/albums/i82/matts887/IMG00690-20110714-0814.jpg)
How is your pellet supply holding up? ;)
Let the games begin. ;D
Quote from: squirtthecat on July 14, 2011, 07:18:50 AM
How is your pellet supply holding up? ;)
I got about a pound left....
Man-O-Man I cant wat to smoke this weekend!
And he is off and running again!!