Help - two Items

[Bagginsy]

Hi All

I've had my smoker for about 11 months now and I have a couple of problems - got it for my birthday last July. Has worked wonderfully, have made many referrals!

1) Pucks are not feeding properly - cleaned, wire brush, vacuumed etc. Does not feed consistantly and makes clicking sound, looks like the little metal slider is catching up on something.
Can I open the unit up without voiding the warranty?
Does anyone else have this problem - how was it fixed

2) Aluminium bowl and bottom tray have been eaten right through from sauces - I didn't think they were that hot! - I wash regularly, usually the morning after. I would higly rec. covering tray and bowl with aluminum foil or switching to enamel coated bowl and tray or stainless material.
Can I order new tray and bowl here? Is there an upgrade instead of aluminum i.e. enamel or stainless?

Anyone else have this problem?

Thanks in advance

Neil

[Oldman]

If you purchased your unit new then you got 1 month left on your warranty. On two of the units I have purchased Bradley had to replace the generator. Both are about the age of yours now.

I would call tomarrow 1-800-665-4188 and explain it to them. They are the best I've ever seen for a company that backs up their product.

Olds

[Bagginsy]

Thanks

I'll give 'em a call tomorrow and let you know how it turns out

Neil

[Bagginsy]

Wow - because of the time difference I thought I 'd try right away - Mike looked after me right away and said it was likely a small gear and they would send out a replacement right away!

Now that is customer service! Very cool!

Neil

will update when it arrives!

[Chez Bubba]

Can't say they don't stand behind the product, huh?

Please continue to contribute to the forum, Neil. We want to hear about your successes.

Kirk

http://www.chezbubba.com
Ya think next time I check into a hotel & they ask "Smoking or Non?" they would mind?