Broken Door

zueth · September 14, 2011, 09:27:23 AM

The plastic on the bottom of my door on my DBS was cracking and now broke off. I have emailed Bradley and have got no reply, I always heard they had good customer service. Starting to wonder now, I guess I will call them.

classicrockgriller · September 14, 2011, 09:29:04 AM

Calling them is always best.

Sorry it happen, but they will fix you up.

DTAggie · September 14, 2011, 11:33:47 AM

Old fashion communication is best

zueth · September 14, 2011, 12:57:41 PM

Called, they are sending a door out today.

classicrockgriller · September 14, 2011, 01:10:24 PM

Good Deal!

ghost9mm · September 14, 2011, 03:51:00 PM

Now that's a good thing...good luck...

bigemann · September 17, 2011, 09:49:40 PM

Mine broke the other day also. Was fine one day and the next, it cracked and fell apart. Once I get my new part I'm gonna look into making a metal one for it.

Quarlow · September 17, 2011, 10:25:43 PM

One of the guys here has done a metal replacement. Someone will point you to it soon I am sure. I can't remember who or where the thread is(memory of a sieve).

Bullelk34 · September 25, 2011, 09:40:36 PM

I had my second door failure today, just a few weeks after installing a new door >:( On a positive note, I did a hinge replacement "on the fly" using 3 metal hinges, pop riveted in place. So now I know the door will actually stay in place! :)

I've got some summer sausage in there now, it's been about 11 hours and it's only at 125 degrees, gonna be a long night.

Dean405 · September 30, 2011, 06:09:43 PM

I also have had two door hinge failures. The door hinges will never have a suitable durability with the current design. In just a few months, I have had a heating element failure, two hinge failures and I also have an issue with pucks not always advancing. I havent bothered to figure out what is causing the puck advancing issue.