AUBER PID

[JimmyDreams]

Hi folks...

   I just ordered an Auber PID for my soon-to-be-delivered OBS. (I ordered http://auberins.com/index.php?main_page=product_info&cPath=8&products_id=72)

   If anyone is worried that Auber Instruments isn't a good company to do business with, check this out:

* Ordered unit at 10:31am on Monday (A holiday: MEMORIAL DAY)
* Realized I ordered the wrong probe, so I sent a note at 10:33am asking that the correct probe be sent when the order ships.
* Received note back from Suyi (owner?) at 10:36am saying "no problem, we'll take care of it."

What kind of company gives 3 minute turnaround on order questions?!?!? (Auber does)

Talk about service. Very impressed!!

That's all...now get back to your Memorial Day festivities!!  ;D

[deb415611]

Suyi's customer service is awesome.  I think it was Memorial Day weekend last year the first time that I tried my PID.  It was DOA and I sent an email during the weekend.  I think I had an email in less than an hour asking for my phone # so he could call me to see if we could get it going. 

[3rensho]

That's been my experience dealing with Auber as well.  Excellent service.

Tom

[Smokin Soon]

I think that guy at Aubur does not sleep because I have emailed questions at weird hours and he has responded. Very cool!

[starship]

They are great people, going above and beyond to work with us, and get us cooking!