Ack! OBS arrived damaged!

kitchendad · August 20, 2009, 05:43:48 PM

My new OBS just arrived from Amazon slightly damaged. There is a small crack in the base just above the temperature slider. So do I go through the bother of sending it back?

Any thoughts?

FLBentRider · August 20, 2009, 05:46:17 PM

It depends.

The OBS can develop a crack there anyway, and do you want to wait for another one...

I would worry more about the frame and structure than the plastic myself.

smokeitall · August 20, 2009, 05:57:07 PM

Depends on how many sleepless nights you want to wait for another one to come in.
SIa

kitchendad · August 20, 2009, 06:06:41 PM

I've decided. It's staying.

mikecorn.1 · August 20, 2009, 06:39:53 PM

As long as it doesnt affect the performance of the smoker, i would have also kept it.

muzzletim · August 20, 2009, 06:44:10 PM

Mine was cracked when I brought it home. It has never affected its performance!

Bradley (Head Office) · August 20, 2009, 06:57:55 PM

Quote from: kitchendad on August 20, 2009, 05:43:48 PM
My new OBS just arrived from Amazon slightly damaged. There is a small crack in the base just above the temperature slider. So do I go through the bother of sending it back?

Any thoughts?

Hi KD

Your smoker is under warranty call the office and tell them your smoker arrived with a crack in the face plate they will send you a new face plate

Brian

kitchendad · August 20, 2009, 07:06:55 PM

Wow! +1 for customer service.

mikecorn.1 · August 20, 2009, 07:14:32 PM

WOW!! Ya cant beat that customer service there. :o

KyNola · August 20, 2009, 08:06:06 PM

Now THAT'S what I'm talking about! Brian you are absolutely the man. Hey Dad, now you know why you made the right decision to buy a Bradley. Have you ever had anyone from a company contact you the day something arrived and said "I've got your back on this"?

This is what it's all about.

KyNola

Habanero Smoker · August 21, 2009, 01:54:51 AM

Quote from: kitchendad on August 20, 2009, 05:43:48 PM
My new OBS just arrived from Amazon slightly damaged. There is a small crack in the base just above the temperature slider. So do I go through the bother of sending it back?

Any thoughts?

You may want to read the following link before installing your new face plate.

Cracked Faceplate

Hopefull Romantic · August 21, 2009, 03:35:52 AM

I second what Ky posted and it is very comforting to know the calibar of comapny we are dealing with.

I hate to do this to you kitchendad but I do have to mention this on behalf of Bradley and their dealers. My BDS6 was shipped from Canada to the UK and then onward to Jordan and arrived without even a scratch.

HR