My OBS is Cracked

ArnieM · October 25, 2009, 09:56:02 AM

I noticed this today. I was giving the OBS a quick cleaning to make it look almost sanitary prior to doing a small port loin. Then I saw the crack. I know it won't hurt smoking performance but it is kinda unsettling. The OBS isn't even two months old yet. Has anyone else seen anything like this? Pic below.

HawkeyeSmokes · October 25, 2009, 10:01:48 AM

Here's a link to the FAQ's about it Arnie.

http://www.susanminor.org/forums/showpost.php?p=769&postcount=12

Quarlow · October 25, 2009, 10:09:58 AM

This is common. the fix for it in the link Hawkeye posted will solve it. But give brian a call on monday. That is should be still under warranty. He'll fix you up.

ArnieM · October 25, 2009, 10:16:05 AM

Thanks for the link Hawkeye and your reply CQ.

From the link:

One member believes that this is a design error, and the crack happens due to the stress cause by the weight of meat loaded in the cabinet.

About the most meat I've had in there was a 9 bound turkey breast on one shelf and a 9 pound brisket on two shelves. If I add the two bricks, that's probably about 16 pounds total. I would have hoped the cabinet could handle that kind of weight.

And, yeah, I'll give Brian a call on Monday.

Thanks for your help guys.

Quarlow · October 25, 2009, 10:24:36 AM

Yeah, I don't think it's the load as I put 30 lbs of salmon in mine often and it has not crack yet. But I am going to put the other feet on to help keep anything from running out into the temp controller. From others who have had the problem they have recieved a new part from "Bradley" with just a call, But get those rear legs and mod yours like the link.

Habanero Smoker · October 25, 2009, 02:32:13 PM

You are still under warranty, so call Bradley Tech support.

Since I've done the modification I have not had any problems with the face plate.

JGW · October 25, 2009, 03:34:27 PM

Arnie, Happened to mine a couple of weeks ago. Contacted Bradley, and they sent a new face plate out with the switch. You'll need your serial number when you call.

I haven't installed it yet, as I am going to do the mod first so it doesn't happen again.

ArnieM · October 25, 2009, 03:35:59 PM

Thanks habs. I'll be calling tomorrow. If this seems to be a known problem, why can't we (I) get a 'fix' kit instead of just a replacement panel? I'll chat with Brian tomorrow.

Dr. Evil · October 25, 2009, 03:40:17 PM

Quote from: ArnieM on October 25, 2009, 10:16:05 AM

From the link:

One member believes that this is a design error, and the crack happens due to the stress cause by the weight of meat loaded in the cabinet.

Not all the time - Mine was cracked when i pulled it out of the box - my brothers was the same way.

ArnieM · October 25, 2009, 03:41:22 PM

Thanks for the info JGW. One would think, if it's a pretty well known problem, Bradley would come up with a proper fix rather than a DIY fix from savvy members. If this was happening to my electric range, I'd be getting pretty annoyed.

Dr. Evil · October 25, 2009, 04:23:16 PM

Apparantely the fix is to get a set of back feet and install them on the front. Not the best design.

ArnieM · October 25, 2009, 04:55:12 PM

Thanks Dr. E. I'll be speaking with Brian tomorrow.

JGW · October 25, 2009, 05:47:04 PM

I think I'm going to use a piece of wood across the front (behind the plastic feet)....getting ready to build a "home" for my OBS, so I'll incorporate the "fix" into the design.

ArnieM · October 26, 2009, 05:02:11 PM

Quick follow up. I spoke with Brian today. He had a U.S. dealer call me. The dealer is supposed to be shipping out a replacement panel and a couple of back feet so I can mod it. Looks like good service. Gee, too bad service people can't come out to the house. ;D ;D ;D

squirtthecat · October 26, 2009, 05:10:52 PM

Quote from: ArnieM on October 26, 2009, 05:02:11 PM
Quick follow up. I spoke with Brian today. He had a U.S. dealer call me. The dealer is supposed to be shipping out a replacement panel and a couple of back feet so I can mod it. Looks like good service. Gee, too bad service people can't come out to the house. ;D ;D ;D

I think I'll call him as well... Mine cracked a few weeks ago. Didn't notice it until I was wiping up some drips.

My OBS is Cracked

squirtthecat