Newbie here..On problem with my OBS

AdamsSC · July 24, 2010, 01:32:37 PM

Got my unit earlier this week, and smoked a 13 lb turkey today. It came out good for my first try, but I noticed a problem with my unit. The bottom plastic cover over the temperture contol below where you open the door has cracked (2 places) Is this covered in my warranty? I hope so!

Otherwise, good product.

KevinG · July 24, 2010, 01:39:16 PM

Yep, give Bradley a call, they'll send you out another one.

GusRobin · July 24, 2010, 01:39:41 PM

Should be. Call Bradley Monday morning and you will probably have it by mid to the end of the week.

classicrockgriller · July 24, 2010, 02:16:46 PM

Adam Hiya and Welcome to the Forum!

Like Gus and Kevin said call Bradley and they will fix you up.

Ask them if they will send you the front feet up-date and that will solve the problem.

The weight of the front cabinet rest on the face plate and can cause it to crack.

Here's some info that might help you out! Congrats on the New Bradley.

You might want to check out our FAQ's
http://www.susanminor.org/forums/showthread.php?p=748#post748

recipe site:
http://www.susanminor.org/forums/

Try this link to get your pictures going.
http://www.susanminor.org/forums/showpost.php?p=768&postcount=11

The instruction to replace the face plate and the front feet up-date are in the FAQ.

Uncle Pigfat · July 24, 2010, 09:43:06 PM

I just made a warranty claim on my OBS Thursday and received my part today. Thief customer service is excellent.

Quarlow · July 25, 2010, 12:19:55 AM

Quote from: Uncle Pigfat on July 24, 2010, 09:43:06 PM
I just made a warranty claim on my OBS Thursday and received my part today. Thief customer service is excellent.

I beleive he was trying to say "Their customer service". :D :D :D

Uncle Pigfat · July 25, 2010, 04:32:29 AM

Doh! I typed that out on my phone and clearly it had it's own ideas about Bradley's C.S.

TestRocket · July 25, 2010, 09:19:04 AM

Welcome AdamsSC,

Sorry for your troubles right off the bat but it looks like good advice has been given. Good luck and keep in mind help is but only a question away!

ArnieM · July 25, 2010, 10:17:25 AM

Hi AdamsSC and welcome to the forum. Sorry to hear about the cracks. I've installed the "foot" modification and I'm on my third faceplate. My warranty runs out the end of August.

One suggestion from Bradley was to drill the holes in the plastic out a bit and then not fasten the screws tightly. Sounds good but didn't work for me.

powrsmoker · July 26, 2010, 06:48:51 PM

I was looking at the old smoker the other day and noticed I had a crack on mine as well. Looks like I will have to give them a jingle to see what the deal is. Hopefully get the feet upgrade too. I don't want to be constantly replacing this thing.

moodyfisherman · July 28, 2010, 09:29:17 PM

Quote from: powrsmoker on July 26, 2010, 06:48:51 PM
I was looking at the old smoker the other day and noticed I had a crack on mine as well. Looks like I will have to give them a jingle to see what the deal is. Hopefully get the feet upgrade too. I don't want to be constantly replacing this thing.

Since I installed the new rubber feet in front all (seems) to be good with 'ole smokey' ;D

DTAggie · July 28, 2010, 09:47:58 PM

Are they looking at modifying this design at corporate?