Fantastic customer service

[goblism]

Just have to say a big thanks to the bradley customer service, my faceplate was broken after approximately a years worth of use and they are sending me out a new unit.  Called planning on paying for a faceplate since my warranty is probably up but the lady was very polite and said she would get a new faceplate as well as some new feet for the unit out in the mail.  To say I am impressed is an understatement.

Granted I don't think you should ever need to use a companies customer support I do believe after a years worth of use that things might break eqspecially when you put huge loads of meat into the unit (40lbs is the biggest load I have ran through, 2 butts that added up to 30lbs as well as a big 10lb brisket)

Just thank you bradley!

[classicrockgriller]

They don't run and hide and you don't have to press "one" when you call them.

They are A+++++.

[starship]

Replaced my entire door, no cost.

[beefmann]

bradley has always had good  customer care

[highexplosive]

awesome customer care!  Best I have ever seen.