Aaaargh! Bad element rears its head.

[classicrockgriller]

Tell them to send you the feet update.

That problem will go away.

[mr5150]

What exactly does the foot update do?

[KyNola]

It shifts the weight from the front feet to the back feet.  It can also be accomplished by placing a piece of wood 1/8-1/4 inch under the the front feet.  Shifts the weight towards the back.

[Habanero Smoker]

It's not a 100% guarantee that it will prevent the faceplate from cracking, but it has worked for many.

Here is a link to instructions on how to add the rear feet to the front of the cabinet:
Cracked Face Plate

I recommend adding the extra washers to raise the cabinet. This helps prevent moisture from seeping out of the bottom door seal.

[NePaSmoKer]

Tell them to send you the feet update.

That problem will go away.

;D ;D ;D ;D :D