Started by Oldman, January 24, 2013, 04:39:06 PM
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QuoteHello Basil Raye Minor, As part of our commitment to provide quality web hosting services, we will be performing maintenance to some infrastructure systems that may temporarily affect internal services that we offer. Please read the details below carefully:Scheduled Date: Sunday, January 27, 2013Maintenance Window: 00:01 (12:01 AM EST) through 02:00 (2:00 AM EST)Datacenter Location: Orlando.DC2Maintenance Type: In order to improve capacity and reliability to our network infrastructure, we will be performing upgrades to some core hardware that may affect the following services to you: - Live Chat Services- Internal DNS resolvers- IPMI (Dedicated and colocated services)- Bandwidth graphs (Dedicated and colocated services)Estimated Downtime: We understand the importance of minimal downtime when conducting maintenance and for this reason we will do everything in our power to expedite this procedure. As it stands now, while the maintenance window is 2 hours, you should not expect more than 5 - 10 minutes of issues to the aforementioned services in this time frame, with latency in resolution being the most noticed affect. Our Helpdesk will be unaffected during this time so should you need support you can still contact us via this medium.We do apologize for any inconvenience and ask that you please plan accordingly.If you have any questions or concerns, please feel free to submit a support ticket or contact us through our Live Concierge Chat system prior to the maintenance taking place.Warm Regards,SurpassHosting LLC189 S Orange AvenueSuite 1500SOrlando, Florida 32801United States of America
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