LONG TIME SMOKER FROM ILLINOIS

[2CRON714]

My wife and I have owned a Bradley smoker for about 20yrs. We have not had one problem with it. We like smoked food so much that we just bought a second smoker. We bought a digital model this time. This just made our smoking 100% easier. It is as close to set it and forget it that you can get with a smoker. Sadly, about 3 hours into a farm raised pork shoulder, we discovered that the bisquette heater went bad. Fortunately we had a new spare already on hand and we were back up and running in less than 30 mins. I placed a call to Bradley the next day and without me even sending back the defective part, they sent out a warranty replacement one. I just can't say enough about their products or their customer service.

Thank you Bradley for years of making great dinners for us.

[beefmann]

welcome to the forum, and enjoy, glad you  have had your smoker for that long,,, I  have had mine for 8

[ragweed]

Welcome to the forum from Nebraska.  20 years, wow!  I've only had mine for 5!

[TedEbear]

Welcome aboard.  Wow, I didn't even know they made this smoker 20 years ago.

[Saber 4]

Welcome from Texas, glad you got good customer service, that's all I've seen reported here. Knock on wood I haven't had to find out yet.

[pz]

Welcome from Idaho 2CRON714, It is encouraging to hear about the longevity of many Bradley smokers.  I read a significant number of bad reviews on Amazon - so many in fact that I was already looking for a replacement!  I'm happy that I stuck it out with my original Bradley.  ;)

[2CRON714]

Welcome aboard.  Wow, I didn't even know they made this smoker 20 years ago.

Yes sir, they've actually been around much longer than that.

[2CRON714]

Welcome from Idaho 2CRON714, It is encouraging to hear about the longevity of many Bradley smokers.  I read a significant number of bad reviews on Amazon - so many in fact that I was already looking for a replacement!  I'm happy that I stuck it out with my original Bradley.  ;)

I have read some of those same reviews and came out with the suspicion that many of those had to have been written by the competition. Of all the smoking I have done, I have not had any of those problems I've read about, just the bisquette heater thing I mentioned and that was with the new one. I've even read some complaining about the bisquette prices. I learned a long time ago that you do not need smoke for the entire cook. I found that the smoke only for the first 1/3 of the estimated total cook time rule, works perfect for me and saves on bisquettes.

[Slacker]

 Welcome to the forum!  It is also nice to hear about great customer service.  It seems to be a thing of the past most places these days.

[mahto]

Welcome to the forum.

[rveal23]

Welcome to the forum , from So Cal