Over time the burnt resins from the wood will coat the puck burner with some hard char that keeps the pucks from making good contact and therefore a partial burn. I occassionally use a 100 grit sanding sponge to clean up the burner.
Inside as in in the house?
How cold is it where your at? I have noticed the same thing in cold weather.
Like the others stated, it is important to clean the gunk (a technical term) off the puck burner plate, I clean mine before every use. Also make sure to preheat the puck burner the same as you preheat the smoker. Some woods do char more than others so that also may be some of what you are seeing. I am not sure what exactly the puck burner is made from, if it is a wire element then it is likely to remain fairly consistant heat wise during it's life span, if it's made from a material like the ignition ignitors for stoves and furnaces then those will tend to fade as they age. I would not think one would cost much to change out to see if it helps, and then you would have the old one as a back up if the new one were to fail at some time in the future.
Yep. Bradley Smoker Replacement Bisquette Burner