Feeder stopped working

inm101 · February 23, 2014, 09:52:49 AM

My feeder stopped working on my BS611.

I opened the generator clam shell and found that the power control box has a blinking red light.

I confirmed that the inline fuse is fine and that the connection from the box to the motor is ok, too.

Any ideas? Neither the auto or manual feed works.

Saber 4 · February 23, 2014, 11:24:12 AM

Sounds like your micro switch may have gone out, but others with more experience may have a different solution.

inm101 · February 24, 2014, 10:46:00 AM

Support says the motor has gone bad and are replacing it under warranty. They were very nice and quickly responded to my problem.

Saber 4 · February 24, 2014, 10:48:26 AM

Glad to hear it was simple, customer service is great.

inm101 · February 26, 2014, 07:00:13 PM

Have to say - I'm shocked! When I talked to support they said I would need a new motor. Low and behold a big box showed up just two days after I talked to them. It had a whole new smoke generator, bowl, and biscuit tower. Can't believe they sent all of that! I was just expecting a motor :-D

Saber 4 · February 26, 2014, 07:40:33 PM

Quote from: inm101 on February 26, 2014, 07:00:13 PM
Have to say - I'm shocked! When I talked to support they said I would need a new motor. Low and behold a big box showed up just two days after I talked to them. It had a whole new smoke generator, bowl, and biscuit tower. Can't believe they sent all of that! I was just expecting a motor :-D

That doesn't surprise me at all they have the best customer service I have ever seen, make sure to hang on to the old one for spare parts down the road.

inm101 · February 27, 2014, 03:29:55 PM

Good idea. Will do - thanks!

TNRockyraccoon · February 27, 2014, 07:23:14 PM

Quote from: inm101 on February 26, 2014, 07:00:13 PM
Have to say - I'm shocked! It had a whole new smoke generator, bowl, and biscuit tower. Can't believe they sent all of that! I was just expecting a motor :-D

Almost the same thing happened to me.

I want to say Saber 4 gave me the same advice. Turns out it saved my butt as my new SG had a problem and I was able to fix my old SG to get me through and event we were hosting.

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