I need some guidance because I think I may be doing something wrong. Bradley customer service (Who is always great, though I wonder if I have a dud of a unit since I have already had to replace the heating unit, the puck advance button, and now this) sent me out the new little part that times the puck advancement, but I've had this problem it seems since the day I got the smoker and the new part didn't fix the problem.
When I turn on the smoke generator, I press the puck advance button and I can hear it moving but it doesn't usually push a puck out. I usually have to push it two or three more times and hold it down before it moves a puck, but then nothing. I have to set a timer and come out every 22-25 minutes to make sure a puck moves and advance one if it isn't. I did this on Sunday and because of circumstances I had to put the meat on and go to church and hope it worked. I guess I didn't pray hard enough because three hours later not a single puck advanced.
My question is, am I turning the advance mechanism off with multiple pushes of the button? Should I just push it once and manually put a puck on the heater? Anyone else have this issue? I'm about ready to dump the Bradley because if I have to sit there and babysit it, I might as well go with something that burns wood.