First off the members on this site are individuals like you. This is not directly linked to Bradley.
Now for your problem, others (not many) have had this problem and the switch inside your smoke generator may not be completely plugged in. You need to turn the generator upside down and take out the screws on the outside perimeter. You do not need to take out the center screw. Slide to top off and recheck the connections in there,sometimes they get dislodged in shipping. Hope this helps.