Hi jjpettit13;
Welcome to the forum,
We can help you out but we need more information.
What model do you have?
Does the bisquette motor run when you push the button (do you hear any noise when you push the button)?
If the motor runs, does the shuttle that pushes the bisquettes to the burner move?
If it moves, does it make a complete cycle then stop, or does it move half way then reverses?
Are there any scrape marks on the guide rails? Guide rails are the raised edges on the "ramp" that the bisquettes are pushed down.
In the mean time, make sure your feeder tube is installed correctly. It should be parallel to the smoker (straight), and seated in the generator so that it is resting on the inner lip. If not installed properly the bisquettes will not feed properly. Also when you load the bisquettes make sure when you load them they lay perfectly flat. Check your bisquettes to make sure that they are not swollen. If swollen they have not been stored properly, and will not feed properly.
