Started by 77383step, October 19, 2008, 09:30:52 AM
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Quote from: 77383step on October 19, 2008, 09:30:52 AMI was using my new BOS for the second time yesterday, and I loaded up with about five bisquettes, and left for about 1 1/2 hours. When I got home all of the bisquettes were gone, so I dropped in three more, and left again, came back, and all gone. After cleaning up this morning, my water bowl is full of unburned bisquettes. This unit is not supposed to automatically advance is it? Do I need to send this back? doesn't seem to work correctly.Thanks for the help,Chris
Quote from: 77383step on October 19, 2008, 09:35:53 AMnone of them were burnt. they were just soggy wood chips. The first time I used it, I had to advance each one.
Quote from: Mr Walleye on October 20, 2008, 12:13:23 PMSorry to here about that Ed.I doubt the unit you received was a refurbished because they never ask for anything to be returned to them. Stick with it, I'm sure you won't have a problem with their customer service. Keep us posted how you make out.Mike
Quote from: Son of a Sailor on October 30, 2008, 02:43:05 PMHi All - I have a question along the same line. Just tried out my new OBS this past weekend with a brisket. It came out great I'm happy to say! However, noticed that the last few bisquettes didn't get advanced onto the burner plate and therefore didn't burn. It appears that once the last bisquette in the feed tube gets adavanced there is nothing for the advance plate to push through so the last two bisquettes just sit there. Is this normal?
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