bisquette feeder not working

[tylerwarner84]

I have a digital 4 rack. I've had it about six months and the bisquette feeder doesn't function properly. When i turn on the smoke generator it feeds a bisquette. It also feeds when i press the wood button but after that it doesn't feed bisquettes unless i press the wood button two or three times. Anyone have similar issues, if so how can I fix this issue?

[TedEbear]

Sorry to hear that you're having trouble with it.  See if the link below helps any.

Q. Why do my bisquettes advance using the Advance Button but are not properly advancing Automatically every 20 minutes?

[Jarck]

Hi Tyler,I've found cleaning out the puck dust has taken care of that for me. I pull the smoke generator box out and unplug it from the smoke box. Then I've taken the plate off the bottom(4 screws if I remember right).Then I'll shake the box in all directions and watch all the puck dust fall out.That has worked for me. I hope it's that easy for you.