Buy a door?

janzy · December 23, 2010, 10:10:49 AM

While opening up my new 6 rack unit the door came off the hinge and fell off damaging the door.
Is it possible to buy this part from Bradley?
Thanks

DTAggie · December 23, 2010, 10:21:23 AM

Call customer support. If it is new, they will ship a replacement.

BuyLowSellHigh · December 23, 2010, 10:24:58 AM

Yep, as DTA said. If it was new and came off the hinge, you may want a new hinge too. It's probably all covered under warranty, they'll stand behind it. If you get them today you might have it next week.

classicrockgriller · December 23, 2010, 10:54:25 AM

Quote from: janzy on December 23, 2010, 10:10:49 AM
While opening up my new 6 rack unit the door came off the hinge and fell off damaging the door.
Is it possible to buy this part from Bradley?
Thanks

Wow! That's a new one! Haven't heard of that happening before.

janzy · January 04, 2011, 04:38:20 PM

Well,
I sent an email with an inquiry about my door issue last week and never heard back from anyone. but....
My wife picked me up at work today and asked what the hell I bought now. I had no idea what she was talking about, she told me I had a rather large package waiting at home. For the life of me I couldn't remember ordering anything. I gat home and to my amazement it was a new door from Bradley.
Unbelievable customer service from the folks at Bradley!

classicrockgriller · January 04, 2011, 04:45:16 PM

Quote from: janzy on January 04, 2011, 04:38:20 PM
Well,
I sent an email with an inquiry about my door issue last week and never heard back from anyone. but....
My wife picked me up at work today and asked what the hell I bought now. I had no idea what she was talking about, she told me I had a rather large package waiting at home. For the life of me I couldn't remember ordering anything. I gat home and to my amazement it was a new door from Bradley.
Unbelievable customer service from the folks at Bradley!

They are TOPS!

DTAggie · January 04, 2011, 07:48:16 PM

Glad it worked out but just call them next time. They are very friendly and helpful!

classicrockgriller · January 04, 2011, 08:00:22 PM

Quote from: DTAggie on January 04, 2011, 07:48:16 PM
Glad it worked out but just call them next time. They are very friendly and helpful!

Next Time? Hopefully there is no next time.

DTAggie · January 04, 2011, 08:04:51 PM

True that

Habanero Smoker · January 05, 2011, 01:35:18 AM

I find that they are good with communicating back. Maybe their email back to you was filtered as spam. Check you junk folder in you email program, or your ISP junk folder.

Smokeville · January 09, 2011, 01:32:21 PM

What I appreciate most about Bradley is that they do not use the warranty as an excuse to not to do the right thing. Even if it's out of warranty -- if it shouldn't have broken, it gets fixed. No arguments.

I have had a door replaced on my OBS after 18-20 months of use. And I just got a new burner for the smoke generator because the old one warped when it shouldn't have. I didn't have to argue. In fact, I didn't even have to ask! They just did the right thing.

Rich

SouthernSmoked · January 09, 2011, 06:55:11 PM

Thanks once again to Bradley's Customer Service!