Message from Bradley Smokers: Addressing Concerns

Started by BTI Canada PR, February 14, 2006, 12:10:21 AM

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BTI Canada PR

February 13, 2006

Dear Forum Users:

I'm writing to you from the marketing & public relations department at Bradley Technologies Canada Inc.  This position was newly created in January to over-see all matters relating to marketing, advertising, public relations and the website.  I've had a chance to review the e-mails many of you have sent us in frustration about the forum.

I have personally brought this matter to the forefront of my department's priorities and have coordinated with our current provider and the one that we are transitioning to, in order to meet the demands the forum has put onto our existing system, to get all problems fixed immediately.

I am personally meeting with our IT company and new hosting provider this week so that we can expedite the issues with the forum, and that's why I wanted to take the time to post here, to make sure you knew that your frustrations are not going unanswered.  The website is in the process of receiving a massive make-over, and the forum will continue to be a strong part of it.  

As Bradley Technologies Canada Inc. and our line of products continue to grow, so does our fanbase.  We value all of our customers and their loyalty to us and hope that you continue to use the forum to exchange ideas for recipes, smoking, and discuss new products coming out.

Thanks again for your comments and especially your patience.  

Best,

MARTIN MAYER - Manager
Marketing, Advertising & Public Relations Department  
Bradley Technologies Canada, Inc.

acords

Any particular reason it's taken so long to get a "public" response on this issue?

Grab me another Stout
Grab me another stout, or scotch, or martini, or........
http://www.yardandpool.com - for all your Bradley needs!
http://www.geocities.com/schleswignapa/ -for all your Bradley needs!

Chez Bubba

<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"><i>Originally posted by BTI Canada PR</i>
<br />This position was newly created in January....

I have personally brought this matter to the forefront of my department's priorities....

I am personally meeting with our IT company and new hosting provider this week so that we can expedite the issues with the forum, and that's why I wanted to take the time to post here, to make sure you knew that your frustrations are not going unanswered.  The website is in the process of receiving a massive make-over, and the forum will continue to be a strong part of it.  

...and hope that you continue to use the forum to exchange ideas for recipes, smoking, and discuss new products coming out.

MARTIN MAYER - Manager
<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">

Seems to me like Martin has our best interests at heart & we owe him the chance to get things done. If you want to see him lose interest quickly in making it better, the best way would be to hammer him about issues that existed before he had any say in the matter.

Kirk

http://www.chezbubba.com
Ya think next time I check into a hotel & they ask "Smoking or Non?" they would mind?
http://www.brianswish.com
Ya think if next time I check into a hotel & they ask "Smoking or Non", they would mind?

Oldman

Greetings Mr. Mayer,

Thank you for the information that you have supplied.  Its timing could not be better as it has saved me some work tonight. Hopefully your information will give my E-mail Inbox a rest concerning this issue.  

Next, you may not be aware of this as your IT in the past was not in charge of the forums, and that is this board's version is over three years old.
<hr noshade size="1"><hr noshade size="1"><hr noshade size="1">
OK All, I'm going to stop re-working our recipe site. Let's wait and see what happens. Let's give Mr. Mayer a chance. If they fix it up great. If not then it is back to plan B.

Personally I think they will fix it. They really don't have a choice.

I would like to thank everyone who has supported the effort to either have the boards fixed or to move on to the recipe site. The catalyst that brought forth Mr. Mayer's information was our collective voice.

Please note that re-working a site does take time to get it done. I know as we have re-worked one site three times and created three new sites.

Once the boards are fixed I suggest we try to get our lost members back. <hr noshade size="1"><hr noshade size="1"><hr noshade size="1">Again, I thank you, Mr. Mayer, for taking your time to address our concerns of issue. I remain...
Optimistically,

//SIGNED//
Raye Minor

Olds


Click On The Portal To Be Transported To Our Time Tested And Proven Recipes~~!!! 

nsxbill

Hello Martin,

Thanks for the response.  I am glad that Bradley is responsive to our requests for upgrades to the forum.  Maybe someone could start looking at a newsletter once in awhile on the Bradley website.   The last one was 3 years ago, as I recall!

Welcome to our forum!

Bill

<i>There is room on earth for all God's creatures....on my plate next to the mashed potatoes.</i>
There is room on earth for all God's creatures....right on my plate next to the mashed potatoes.

TexasBBQ

Great timing Martin, as a very new owner of a BS I was getting pretty concerned about the recent problems with the forum here and started to question my judgement of going with the smoker..... although I am really happy with the results of my first smoke this last weekend [:D]

I would have happily followed Olds to a new site because I LOVE his recipe site thus far but in all fairness didn't think it was his responsibility to pay to maintain a site for customers like me who paid money for your companies product, if you know what I mean.

I know you are new to your post so none of these past problems were your fault in any way obviously. It sounds like Mr. Bradley made a good choice in selecting you for this position and I truly appreciate you letting us all know your agenda for getting things fixed up.

Thanks again,
Scott

Ya Gotta love good BBQ

manxman

Hi Martin,

Welcome and thanks for the update regarding the future of the forum.

Like Chez and Olds say, you deserve the chance to get things sorted and I for one fully support that.

Bradley has a VERY loyal following, hope you won't be a stranger on the forum from time to time. Perhaps as nxsbill mentioned, a newsletter from time to time would not go amiss.

Also glad to hear the BS website is getting a makeover, seeing the 2004 catalogue still advertised is not the best advert for the company! Does that makeover include the UK website?

Good luck in your new post Martin.[:)]



Manxman.
Manxman

BTI Canada PR

February 15, 2006

Hi everyone:

Thanks for your feedback and confidence.  With regards to your request for a new newsletter, that was the first thing I tackled when I came onboard.  The Spring 2006 Newsletter will be available on the website when the new format goes live.  Right now the newsletters have been scheduled to be published quarterly every year, with the next one due out in May.

Thanks again for the welcome, your confidence and your patience.

Best,

MARTIN MAYER - Manager
Marketing, Advertising & Public Relations Department
Bradley Technologies Canada, Inc.

icerat4

Well thats kinda inline when the new smokers are comming out how timely.[:D]

bubbagump

<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"><i>Originally posted by BTI Canada PR</i>
<br />February 15, 2006

Hi everyone:

Thanks for your feedback and confidence.  With regards to your request for a new newsletter, that was the first thing I tackled when I came onboard.  The Spring 2006 Newsletter will be available on the website when the new format goes live.  Right now the newsletters have been scheduled to be published quarterly every year, with the next one due out in May.

Thanks again for the welcome, your confidence and your patience.

Best,

MARTIN MAYER - Manager
Marketing, Advertising & Public Relations Department
Bradley Technologies Canada, Inc.
<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">
Things are looking up!! [:D][:D]

Bubbagump

Oldman

Mr. MAYER,

It is nice to see you follow up on things. I believe I can speak for all in saying this is a refreshing stance from Bradley.

Once everything is up to speed there are a couple of small items a few of the members have asked to do on the recipe site that I replied that perhaps it would be best if done here. No hurry, we all understand you have a full plate.

 <blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"><font size="2">Well thats kinda inline when the new smokers are comming out how timely [:D]</font id="size2"><hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote"> I'm going to make guess here that Wade Bradley put his trust into someone and that person let things slide.  I know that at times, as a business person, you place your trust in a vendor.  Sometimes that trust bites you in the ares, and then you make a change. I bet Wade got bit, and has now made a change.

Furthermore, I bet that Wade until just recent times did not know just how important this community is.  As such I betting we end up with a better than super glue site.

Olds


Click On The Portal To Be Transported To Our Time Tested And Proven Recipes~~!!! 

Chez Bubba

I talked to Martin tonight. He's got his head on straight.

I think this is a VERY positive move for Bradley! The future's so bright, I've got to [8D].

Kirk

http://www.chezbubba.com
Ya think next time I check into a hotel & they ask "Smoking or Non?" they would mind?
http://www.brianswish.com
Ya think if next time I check into a hotel & they ask "Smoking or Non", they would mind?

Habanero Smoker

Welcome Martin;

Bradley is a top notch company, I had a feeling that our issues were being address, and it was just a matter of time before we would get a response.



     I
         don't
                   inhale.
  ::)

Habanero Smoker

Welcome Martin;

Bradley is a top notch company, I had a feeling that our issues were being address, and it was just a matter of time before we would get a response.



     I
         don't
                   inhale.
  ::)

Arcs_n_Sparks

Mr. Mayer,

Great to hear your thoughts. I think you will find this forum is an asset to Bradley, and will help be a part of planning for future product offerings. A lot of creative people here are putting their ideas down for free!!! Of course, they are blinded by the heat and smoke...[:D][8D][:D]...

Arcs_n_Sparks