New Smoker Showed up tonight, very, very, very bummed.

waterkc · June 21, 2010, 07:03:53 PM

So I came home tonight knowing my smoker would be at home when I got there ( ;D). So I get there and sure enough on the porch it a rather large box, with plastic wrap (cat in the hat reference <I's so Excited!>).

So I get the Camera, and start the unveiling. I got pics of the box in plastic, the box with out plastic, the box open, the smoker on the table, umm hey wait this is a Digital, 4 Rack in Black, what the heck I ordered a Original 4 rack in Stainless, awe man :'( . Start the re-boxing of everything and contact the seller. I was so sure tomorrow I would be smoking the two pork loins I have had soaking for a day now. Man I am bummed, carp-o-la.

I hope the vendor takes care of this and gets me a smoker asap. Just very very very bummed.

classicrockgriller · June 21, 2010, 07:17:50 PM

a digital 4rk in BLACK?

Holy Smolies.

My first place I ordered mine from went out of business before they shipped mine and had to re-order from

another company.

The wait was worth it.

Soon it will be a distant memory.

waterkc · June 21, 2010, 08:13:10 PM

Yeah just have meat sitting and had big plans. I can recover I am sure, I am just going to drink the porter I brought home from the Brewery instead of using it for the meat.

Lol

ArnieM · June 21, 2010, 08:16:47 PM

Who was the seller?

hal4uk · June 21, 2010, 08:20:11 PM

That is a bummer...
Where the heck.... ---- what Arnie asked...

shoresdiver · June 21, 2010, 09:39:24 PM

Not to plug any particular vendor, but the prime selling point that got me to buy my black OBS was Bass Pro's offer to refund my $ within 30 days, regardless of amount of use, and to give me store credit for life if I didn't like the thing at any time. Can't get better customer service than that! Of course, I can't imagine returning it -- it creates about half the food we (and much of the neighborhood) eat around here...

As I said in a previous post, it is great to have sellers who have the confidence to sell a great product, stand behind it, and not simply try to sell the most expensive thing to a customer. Now, after working with Bradley regarding a minor face plate problem, I know I have two layers of protection, Bradley customer service is top notch!

waterkc · June 21, 2010, 09:43:32 PM

To be honest I think it only fair to see how they handle things first before I mention any names. I would say that everyone has a bad day now and again, so lets chalk it up to a mistake and see how well they recover.

here are the shots, its a nice unit, just won't fit in the back yard with all the other stuff I have that is Stainless Steel. So I wanted the Stainless and the OB as I have plans for upgrades. Already have a pid and some other stuff for it.

hal4uk · June 21, 2010, 09:51:28 PM

Well... at least you have a nice back yard!!!
(and a nice mini-human fence!)

Good luck getting that straightened out. Most vendors will do ya right these days.
(they know the internet will put 'em outta business if they don't)

Quarlow · June 21, 2010, 10:17:54 PM

Well sorry to here this but like Sonny(CRG) said "Soon it will be a distant memory." And that is an awesome looking backyard. How about some pics of that for now.

Habanero Smoker · June 22, 2010, 01:35:16 AM

Hi waterkc,

Welcome to the forum.

I believe Bradley stopped making the stainless steel OBS several months ago. Some retailers may still have them in stock, but that is a long shot. I hope you get everything resolved to your satisfaction.

waterkc · June 22, 2010, 07:52:25 AM

Ok so now that I have heard back from JacksCountry Store (umm yeah that is who it had a bad day). I can't say enough on how well they have handled this. Christy is just TOTALLY AWESOME! (Bolt Movie Reference). I have the Mini Humans as you can tell ;D.

Here is how she decided to handle it:

Holly Crap they are my new favorite vendor to deal with.

Thanks for the Back Yard Comments. I have been in the house for about 6 years, and it was with the pool when we moved in. The placement of the pool equipment was not well thought out if you ask me. I added the grommet-fence and changed some of the plants, all the freak-in sprinklers (argh! - as I just had some go out on me this weekend) and then added our own furniture. I can post a few more shots of the back yard for sure, thanks for the compliments. I am also going to move the pool equipment this year to behind the water fall, as where it sits now is where I am going to build the Built-in BBQ\6 Tap Bar\Smoker\Dual Sink\Fridge Island. I want to cover it with the same type rock that the waterfall is made of. So it should blend in nicely. Its going to take a while as I am doing all the work my self, between a full time job and the Brewery there is not much free time. Once I get things moving I will post some more pic's.

waterkc · June 22, 2010, 10:05:51 AM

I just got a follow up call from a very nice young lady at Jacks Country Storewhere she informed me that I will not be getting the OBS as no one has them. Shoot, shoot, shoot! So I am going to receive a DB-SS instead. I will just have to suffer with that I guess. I had such high hopes for PID installed in the Smoke Generator, but alas. I will have to do with what is there I guess, :D. I can't wait to get it. I have to say that they have done a great job of helping me so far. I would recommend them to anyone.

So why-o-why did Bradley get ride of them?

classicrockgriller · June 22, 2010, 10:07:52 AM

So you are keeping the BDS 4rk?

TestRocket · June 22, 2010, 10:20:35 AM

I'm thinking we should help waterkc plan a pool party! Is it just me?

KyNola · June 22, 2010, 10:24:54 AM

Waterkc,
If that DB-SS means a Bradley Digital in stainless steel, I don't think they make the Bradley in a stainless exterior. The interior is stainless. It sounds like they're going to ship you exactly what you received the first time. You might want to check on that.